SEPTEMBER 2018
of professional affiliates and suppliers in the franchising sector who have demonstrated outstanding business acumen, innovation and achievement, among many other qualities. Pip Wilkins, CEO of the bfa, says: “We are really proud that this year and going forward we will be recognising some of the amazing achievements and contributions of both professional affiliates and suppliers. Year on year, we will evolve these awards in line with the evolution of our sector, just as we have for our industry- leading Franchisor and Franchisee Awards. “We don’t underestimate the time it takes to enter any awards programme and we would like to thank everyone that took the time to do this. We’d also like to
thank both Derrick Simpson and Brian Smart for their support in the judging process with both Emily and I.” The categories are:
Innovation & Development Award The judges were looking for a company that is leading the way in franchising. To win this award, it needed to have evidenced the development of a new product or service that has enhanced the franchising sector and delivered measurable business benefits. They will be able to demonstrate why this is an important product or service to help franchisors and franchisees grow and develop. • Winner: d&t accountants
Pip Wilkins comments: “I’m delighted to be able to congratulate d&t on winning this award. They have revolutionised their industry and made the services they offer integral to monitoring effective business performance, as well as enabling cost- saving, network-wide decisions to be made by franchisors to the benefit of their franchisees.”
Industry Contribution Award All entrants are eligible for this award. It’s not about how big their portfolio in franchising is, it is about what they have given back. The entry needed to focus on what has been done for the wider franchising community, specifically how they have contributed to the overall promotion of ethical standards in franchising. • Winner: HSBC
Pip comments: “With economic commentaries that are second to none, a cutting-edge and bespoke franchise website, and major development of their UK team and replication of their UK model internationally, I’m thrilled to congratulate HSBC on winning this award and wish them all the best for the future!”
Team of the Year Award This award is for the company that can demonstrate how the development or implementation of its strategy has helped meet objectives and improve the franchise customer experience – specifically how it has achieved greater market share or improved franchise services during the past 12 months. The training and development on offer will also be looked at. The winning company will show how what they do is fundamental to franchisors and franchisees achieving their own business goals. • Winner: The Franchising Centre
Pip comments: “This team clearly articulated a strong vision, mission and values, evidenced during a crucial period of strategic transition, with a focus on developing their team members. As they say, train them and they will stay! This is a team that has ample experience – more than 200 years’ combined in fact! Let’s hope their ‘next generation’ management team can take them to the next level.”
Customer Service Award This award is open to any company that prides itself on the excellence of its customer service. The winner of this award will need to present an overview of how quality service is identified and how it is delivered within the organisation. Evidence of support from customer satisfaction surveys or customer testimonials is crucial to the judges’ assessment of each entry. • Winner: Platinum Wave
Pip comments: “Not only have they sought to offer first-class service, but they have also recognised the need to participate in industry events, which has given them both greater brand recognition and built their credibility in our sector. I’m pleased to see their hard work recognised with this award and wish them all the best for the future.”
DID YOU KNOW
DID YOU KNOW
franchisees running a single unit have plans to open another
One in five
? Source: bfa/NatWest Franchise Survey 2015
?
September 2018 |
BusinessFranchise.com | 11
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100
