PSYCHOLOGICAL SAFETY IN THE WORKPLACE


Trust and psychological safety have much in common but they are not interchangeable concepts. Dr Sue Shortland explains how these issues differ, the benefits of developing a culture of high psychological safety and the actions required.


TRUST RELATIONS Trust is central to effective social structures. Trust refers to interactions between a minimum of two individuals or parties: the trustor who grants trust and the trustee who receives or obtains trust. Trust exists in the mind of an individual and pertains to a specific target individual or organisation. Trust creates an expectation between the parties that


each will behave in a mutually acceptable way and that neither will exploit the other’s vulnerabilities. For instance, you might trust one colleague but not another. In essence, there is a shared understanding between the parties with respect to professional conduct and related standards. To illustrate trust in an organisation, you might trust a particular company to uphold high standards, while not trusting others to do so.


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