“ To achieve global mobility goals, it is vital that the function internally knows what it needs, is aware of its own culture and ways of working, and is able to prioritise what is of greatest importance.”
Alongside the requirements for
particular expertise in delivering services and cultural alignment, global mobility functions should also be seeking out evidence of experience from any potential service provider. Global mobility professionals will need to ensure that evidence is provided to demonstrate a responsive approach as well as strong and timely communications. Just as in the recruitment and selection process for internal staff appointments, references should be sought out to support the specific service and communications aspects required from the vendor.
EXPERIENCE & EXPERTISE Turning to issues of experience and expertise, service providers should be able to demonstrate a proven track record. However, global mobility professionals should look beneath this to determine whether the potential vendor candidates have worked for or with comparable businesses. For example, industry/ sector knowledge and experience may be deemed to be relevant. The size of the businesses with which
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vendors have worked may also be viewed to be important. Niche vendors who have only
worked for small, locally or regionally based companies may (or may not) be suitable for a contract with a large global firm and vice versa. Every organisation is unique and whichever firm is appointed must be able to match the requirements that are specific to the needs of the global mobility function.
COMMUNICATION CAPABILITY A further area that is of immense importance in a service partnership is communication. The vendor in question must be responsive and flexible. The degree of proactive communication expected should be considered in advance. This will link to the organisational culture of the global mobility function. Does it want a reactive vendor who does what is asked, when it is asked? Or does the function look for a partner, working with the global mobility team, who communicates proactively to help identify issues and solve them before they become problems?
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