Company insight
Additionally, through contactless payments guests can now scan a QR code on their check-in and then pay at the table without their card ever leaving their hand, completing the transaction at a time and a place that suits them. Guests even possess the power to bypass the front desk through a mobile check-in and ID verification, accessed through a mobile key, which triggers automatic check-out upon departure.
Some other features and integrations that alleviate PMS pain points are online booking tools that allow the guest to prebook activities; single guest itineraries for the customer; automated room distribution, housekeeping and maintenance task management; and quicker employee onboarding.
Does a modern PMS and its integrated solutions take away the face-to-face value from interacting with staff? If there’s one thing guests value, it’s flexibility. No longer do they want to be constrained to the traditional and
What is the industry saying about modern PMS integrations? Commenting on the continued rise of PMS in hospitality, Klaus Kohlmayr, chief evangelist and development officer for IDeaS Revenue Solutions, states: “With these PMS solutions, hospitality organisations around the world will experience a noticeable positive impact on their revenue performance. “Through the integration between multiple systems, hoteliers can reap the rewards of accurate insight, greater price optimisation tools, ultimately resulting in higher revenue.”
Guests still appreciate face-to-face interaction, but the ease and freedom offered by automation is not something that should be ignored.
antiquated way of checking in. Interaction with staff however, remains vital. For those who prefer a personal touch, PMS provides key insights for staff such as guest itinerary, guest preferences, room status and more, enabling them to build a relationship with their guest – leading once again to high return hospitality.
Overall, technology provides a base upon which operators depend in an effort to deliver a zero-disappointment experience. At Agilysys, we are 100% focused on hospitality. By modernising properties around the world through state-of-the-art solutions, we are helping venues go beyond return on investment considerations to make return on experience a priority; creating leaders in a world of zero- disappointment expectations. ●
www.agilysys.com
Whenit comestoyour guests,
a ZERO disappointment experience is crucial You need to deliver the type of exceptional experience that delights your guests. With a comprehensive suite of fully integrated end-to-end solutions, Agilysys can help you create seamless, personalised experiences to deliver greater spend, stronger reviews and guests for life.
Deliver Exceptional Experiences Higher
Return On Experience (ROE) delivers happierguests,healthiermargins & more empoweredstaff
High Return Hospitality™
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