Contents 47
While some behaviours from this period will eventually fade away as the situation improves, Covid-19 has made an indelible mark on everyday life, and this includes travel, according to the American Hotel & Lodging Association’s report.
35 Recovery starts with a flexible IT platform Percipient
36 Time to reconnect as an industry International Hotel Technology Forum 2022
37 Trends in 2022 Nick Wyatt speaks to Goncalo Oliveira, CIO of Pestana Hotel Group, about the difference between digital and in-person services, changing holiday demands and supporting the wider customer experience.
39 Capitalising on the forecasted travel rebound in 2022 Agilysys
42 Superb start-ups
Inspiring hospitality technology start- ups share ambitions to drive industry solutions and win big at the E20X pitch competition.
45 Profits and productivity in the new era of group travel Groups360
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46 Reimagine guest engagement Ireckonu
Design 47 Finding calm in the storm How do you create the perfect oasis for people stopping over between different time zones? From lighting and soundproofing to designing a welcoming communal space, Kaunteya Chitnis of MCR, Jonathan Manser of the Manser Practice, and Maarten de Geus of Concrete Amsterdam speak to Brooke Theis about the elements of a great airport hotel.
51 A dynamic business platform expands Independent Hotel Show
Operations 52 Hospitality’s heroes In a world full of glaring inequality and social injustice, hotels have long allied themselves with just causes. Often these actions take place in the communities where these businesses are situated, or they have been carried out as a reaction to extreme events, such as the homelessness crisis caused by Covid-19. Increasingly, however, certain hotel brands have become charities or foundations, making valuable contributions and forcing structural changes to benefit those in need. Mae Losasso speaks to Daniele Kihlgren,
philanthropist and owner of Sextantio Rwanda from the Capanne Project, and Bruce Poirson, chief sustainability officer at Accor, to discover if a hotel can really make a positive difference in a relentlessly business-focused world.
55 Quality industrial washers DOMUS LAUNDRY
57 A business travel revolution The Covid-19 pandemic changed many aspects of society irrevocably and forever, but will business travel meet the same fate? Jane Pendlebury, chief executive at HOSPA, sees the post-pandemic travel landscape as the opportunity for a new approach.
Spa & wellness 59 A new world of wellness Wellness resort Chiva-Som has won global acclaim for its holistic approach since it was established in Thailand in 1995, but it is only now that the brand has decided to expand beyond South East Asia. Elly Earls meets Daniele Vastolo, the general manager of Chiva-Som’s newest undertaking in Qatar, to find out what gave Chiva-Som the confidence to make the leap and how it adapted its approach to create the first full-immersion wellness resort in the Middle East.
63 Achieve the perfect steam bath experience Kemitron
Food & beverage 65 Hungry for success: Hospitality after Covid-19 The Covid-19 pandemic has been immensely damaging for the UK’s food and beverage sector, with thousands of hospitality businesses going bust. Abi Millar speaks to Kate Nicholls, CEO of UKHospitality, about what the government has been doing to help an industry in crisis.
70 Reusable rather than single-use MEIKO
Hotel Management International /
www.hmi-online.com
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