Technology
Hotels in the cloud
When the pandemic hit, most companies and hoteliers alike were already moving towards cloud- based services, consciously or not. Bryan Hammer, vice-president of IT at Belmond, explores how Covid-19 has affected the adoption of cloud technologies in the hospitality industry.
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t is March 2020, and things are getting serious. Airlines are being grounded, travel restrictions are imposed, countries are locking down, and hospitality (like many other industries) is forced to close its doors. This did not mean we stopped working though, and there was a desperate scramble to pivot from the traditional way of doing things. Instead, we shifted to enabling a remote workforce – but for how long?
If you had not already started down the path towards cloud services, the coronavirus pandemic
was certainly the opportune moment to do it. However, I think most companies were already moving to the cloud whether they intended to or not. It could have been a well-planned strategy, a five-year plan that consciously decides and proudly says with a fist in the air, “We will be cloud-first”. Alternatively, it could have been a natural evolution driven more by vendors offering their services as ‘cloud-only’. We also need to explore how this happens under different parameters: a) infrastructure and security, b) enterprise platforms and c) hospitality applications.
Hotel Management International /
www.hmi-online.com
vladwel; Diyajyoti/
Shutterstock.com
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