Technology Superb start-ups
Inspiring hospitality technology starInspiring hospitality technology start-ups share ambitions to drive industryt-ups share ambitions to drive industr solutions and win big at
solutions and win big at HFTP HFTP’s E20X E20X pitch competitpitch
competition.ion.
HOTELWAY HOICK
Won the Judge’s Choice Award at the Debut E20X Dubai in 2021 Last year in Dubai, Hoick presented its Mining Experiences (MX) software platform, a modern software platform that unlocks experience potential and helps organisations to continually assess the quality of their two core experiences: customers and employees. The company moulded cutting-edge technology that eliminates the experience gap and allows service-oriented companies to discover, understand and develop actionable insights to drive the performance forward. “We recognised an uncatered market – namely, SMEs who do not have comprehensive support in the fi eld of CX and EX,” says Pantelic. “At Hoick, we empower businesses to listen to customer and employee feedback, understand and analyse what they hear, and take actions to improve experiences and design new ones – all in real time.”
ARRIVEDO
Voted People’s Favorite Start-up at E20X Toronto 2017 Based in Lima, Peru and San Francisco, California, Arrivedo is a booking engine that integrates Neighborhood Guides to guests so that you can be their local hosts. Arrivedo co-founder and CEO Alonso Franco, following their win of the People’s Choice Award at E20X Toronto in 2017, said: “After E20X, we experienced great momentum with hundreds of hotels starting to use our technology.” By early 2018, more than 500 hotels in over 100 cities had published a Neighborhood Guide with Arrivedo. The idea for Arrivedo came from Franco’s own passion welcoming visitors to Peru as a local host. “I want travellers to discover our country’s beauty beyond the conventional route,” he said. “Not only will our digital platform allow hosts to share their local insights with current and future guests, it will also help travellers identify a complete experience when researching which hotel to select when travelling to a new destination.”
42 Hotel Management International /
www.hmi-online.com
Received the Top Prize at E20X Mallorca in 2019 The judges at E20X Mallorca were excited to meet Sam, an AI-based chatbot designed by Finnish hospitality start-up Hotelway. Sam engages with hotel guests by providing automated customer service, answering questions and even upselling additional hotel services. If Sam gets a question too diffi cult to answer, it is immediately forwarded to a Hotelway guest care specialist.
“There are so many companies out there that now provide chatbots, but no one actually provides the chatting service on behalf of the hotels,” said Hotelway’s CEO Hannu Vahokoski. “A good chatbot can only take about, say, half of the questions. There is still another half that the hotel needs to respond to, and they usually don’t have the time to do that…and we do. We do the chatting for them – that is how we are unique. “Our team is made up of experienced hospitality and travel professionals,” Vahokoski continues. “And we have an advisory board that is in very close contact with us; they have international service design and business development experience.”
HFTP; SergeyBitos/
Shutterstock.com
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