Contents In this issue...
8 News & numbers The headlines and vital stats impacting the industry.
10 Inside independents STR examines the data behind independent hotel performance in the Benelux and Netherlands, while highlighting the forecast for wider Europe.
EHMA 11 A continued effort The European Hotel Managers Association (EHMA) continues to support hoteliers and celebrates its long awaited 48th EHMA Annual General Meeting 2022. EHMA president Ezio A Indiani shares the latest news from the organisation and muses on the future of the European hotel industry.
12 EHMA looks to the future After a dramatic few years, the European Hotel Managers Association recently met for its long-delayed conference in the Swiss town of Lugano. From digitalisation and sustainability to the fallout of the pandemic, there was much to discuss. As Hotel Management International discovered when we attended the event, the association has its eyes set on the future too.
Big interview 16 Residential hotels: A hotel that lasts
Residential properties traditionally have occupied a small niche in the hospitality world. But with the pandemic upending how operators think about development and their customer base, this is quickly changing. Andrea Valentino talks to Brad Berry, vice-president of global residential development at Rosewood, to understand how isolation has made the acquisition of branded residential properties more appealing for big spenders, how Rosewood puts as
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much care into its residential pipeline as it does regular hotels and how the new boom in long-stay properties could yet transform the operator’s relationship with its regular hotel guests too.
Regional focus 19 A region on the rise Central America and Mexico have long had reputations as places to kick back and enjoy some sun. But with the threat of violence ever present, can Central America truly fulfil its potential? Andrea Valentino talks to Mario Carbone, managing director of development for Mexico and Central America at Hilton, and Alejandro Aceveda, regional vice-president of development for Mexico and Central America at Marriott, to learn more.
Business management & development
22 Sustainable luxury
In the high-end luxury brand market where customer demands are changing fast, Federico Toresi, global vice- president of design for luxury and premium brands at Accor; Neil Andrew, head of hospitality at Perkins & Will; and Andrew Linwood, head of
31 Shaping the future of hospitality VDA-Telkonet Group
32 A new kind of traveller People have changed their habits drastically over the past few years.
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hospitality and business development at Areen Design, speak to Hotel Management International about what it takes for a luxury hotel operator to respond to the growing need to be more environmentally friendly.
25 Raising the bar Radisson Hotel Group
Technology
26 Hotels in the cloud When the pandemic hit, most companies and hoteliers alike were already moving towards cloud-based services, consciously or not. Bryan Hammer, vice-president of IT at Belmond, explores how Covid-19 has affected the adoption of cloud technologies in the hospitality industry.
29 Cloud tech is transforming guest journeys DanMagi
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