Contents


Inclusion and Empowerment Award at the UN-backed World Summit Awards (WSA) 2020. Neate tells Hotel Management International about the journey and challenges of developing these much needed products, and how hotels can be more inclusive to guests with disabilities.


33 Sustainable mobile guest services TigerTMS


34 Rethinking recruitment Hospitality Professionals Association (HOSPA) discusses why investing in staff training can help tackle the current crisis facing the hospitality industry.


36 Bringing expertise to the table


In the hospitality industry, technology problems never fail to end. Fortunately, Hospitality Technology Next Generation (HTNG) continues to bring together industry participants from every segment – hoteliers, solution providers, consultants, and academia – to tackle the new and ongoing global technology problems that we find ourselves constantly facing in hospitality technology.


37 AV for hospitality Integrated Systems Europe


38 The automated hotel Nomadix


40 Plans for the future Percipient


41 Hotels will be smart, thanks to GRMS VDA Group


43 Identifying the signs Agilysys


44 Hoteliers, it’s time to stop relying on cookies Ireckonu


45 Investing in data strategy Infor


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47 The infamous chip shortage With ‘chip shortage’ the topic of interest this year, Jennifer Jones, guest blogger for HFTP at HITEC in Dallas, 2021, discusses the infamous global chip shortage and how some industry vendors have continued to operate successfully.


Design 49 Room to remember In a world that feels like it’s hurtling into a chaotic and uncertain future, the lure of nostalgia is an intoxicating thing. Nowhere is this more apparent than in the sphere of hospitality design, where hotel designers are tapping into a yearning to go back in time. Will Moffitt speaks to James Twomey, architect and company director of ReardonSmith architects, about turning The Beaumont into a luxurious homage to 1920s Jazz age decadence, and Anne Becker Olins, senior vice president for luxury brands Europe, design & technical service at Accor, about revitalising the Old War Office (The OWO) and bringing the much coveted Raffles brand to London.


52 Designing an experience At the Hotel Management International networking dinner held at the London Iris Ceramica Group Gallery, December 2021, the industry gathered to delve into the future of lifestyle hotels and how they can adapt to the new world that is taking shape after a challenging year. Koen Van Malder, vice- president of global design EMEA for Marriott International, and James Dilley, director and head of hospitality and interior design at Jestico + Whiles, gave delegates their insight.


Spa & wellness 55 Redefining wellness Since the start of the pandemic, it’s no secret that hotels have had to adapt to be creative and to quickly respond to frenetic changes around them, in many cases putting the


accelerator on trends that were already underway. Abi Millar runs through some of the key changes shaping hotel spas and amenities in light of Covid-19.


59 The modern system for steam bath fragrancing Kemitron


60 Sustainability cannot be postponed ADA Cosmetics


Food & beverage 63 A labour of love


After securing his first big break as director of food and beverage for Hyatt in Washington DC as a 25-year-old, Manvinder Puri (MPS) has carved out a 50-year career in the hospitality industry. During that time he has created memorable restaurant concepts for many of the world’s leading brands. So what’s the key to his success? The Delhi-born restaurateur and food entrepreneur talks to Abi Millar about creating and sustaining iconic food and beverage offerings, how Covid-19 has impacted the industry, and why the younger generation shouldn’t be afraid of the long hours.


67 Reusable rather than single-use Meiko


Operations 68 Mind the gap


At first glance the travel and tourism industry appears to lead the way when it comes to gender equality, with the hotel sector, in particular, making a concerted effort to keep men and women on an equal footing. Despite these efforts, however, the number of female employees still drops precipitously the higher up the ladder you climb. Elly Earls speaks to hospitality consultant Aradhana Khowala, Kerten Hospitality CEO Marloes Knippenburg, and Accor’s VP of diversity and inclusion, Anne-Sophie Beraud, to find out why so few women are in top leadership positions how to progress with gender diversity.


Hotel Management International / www.hmi-online.com


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