Company insight
What are some of the advantages of using Siemens technology? Our technologies are transforming hotels into first-choice destination for guests and make operations efficient. We support hoteliers to navigate through the digital transformation journey, assessing new customer requirements and designing their North Star that fulfils new trends and responds to operational goals. The integration into a holistic one smart hotel concept helps sets the future model based on a solid business case. Smart hotels requires a close integration of IT and OT from consulting and engineering to hotel operations, with specific solutions and services to ensure transparency of energy consumption, as well as consulting to improve sustainability; that’s Siemens commitment to our hospitality customers. Our technology supports management of the facility through frictionless processes, facilitating a smooth workflow for guests and staff. The modular smart hotel solution ensures owners and investors that their buildings are future-proof and equipped with state-of-the-art technology to enable optimal performance.
The smart hotel solution delivers a unique guest experience, building on a loyal base of customers while improving building performance through connectivity, data analytics and digital services – not forgetting security and safety systems fulfilling the highest standards for assets and people.
Siemens’ human-centric approach is about delivering technology services that ensure a total experience and connect customers, users, guests and employees.
Ultimately, our human-centric approach is about delivering technology and services ensuring a total experience, connecting all the X’s (customer, user, guest, employee experience) and creates a unique differentiation for our customers. We create environments where people genuinely care.
What role can enhance data monitoring play in creating guest profiles to anticipate guest preferences?
In accordance with GDPR and other local data privacy regulations, we collect data based on current and previous stays, around the guest journey (booking data, food ordered, movies watched, room settings, etcetera) to constitute the guest
profile. These allow us to tailor the services to best suit the preferences on future stays.
For instance, as soon as the guest is checked in, the information will be sent to the room to automatically set the preferences from past usage. Another example would be the notification to the staff when the guest has left the hotel to start cleaning the room. Leveraging the use of data creates a frictionless guest experience and adds efficiency to the process.
Energy efficiency is vital as hotels strive to be more sustainable. How does technology from Siemens enable hotels to be more energy-efficient?
Collecting data based on current and previous stays allows Siemens to tailor the services best suited to regular guests when they stay again in future.
Hotel Management International /
www.hmi-online.com
At Siemens, we take the protection of our environment very seriously. More and more governments are introducing regulations requiring companies to minimise the environmental impact of their operations and very soon companies failing to comply with the energy reduction and carbon neutrality targets imposed by the Paris Agreement will face penalties and high fines. For this reason, we are using integrated building management technology and advanced analytics to enable our customers to monitor and optimise energy performance and guarantee that sustainability goals are met. Furthermore, all stakeholders interacting with the building and the hotel services can contribute to reduce the impact on
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