Company insight
implementation success with luxury Northern Ireland hotel group, Hastings Hotels. Chris Stock, managing director at Percipient, says he is delighted as it represents a real and positive step towards growth beyond the pandemic for hospitality.
“The investment being made in finance technology today is one that will allow you to reap the rewards for years to come. It’s a one-time investment in an industry where the increasing need is for cloud-based technology that is designed to scale with the business, as new opportunities present themselves now and [in] the future,” comments Stock.
Embrace a digital era
In early 2020, Hastings Hotels commenced plans for digital transformation across the group and identified a need for a new financials’ platform. Its existing platform involved several manual paper-based processes, which meant that a disproportionate amount of time was spent processing data, and the team felt these resources could be redistributed to much higher value activities.
Having undertaken an extensive review of the market, Hastings selected Sage Intacct based on its flexibility, integration and reporting capabilities, scalability, and superior management insights. “We needed a solution which would provide the business with access to in-depth management information in a timely and user-friendly manner to enable faster, more informed decision making within the business. From the outset, Sage Intacct not only met all our core requirements, but it also fulfilled all of our ‘nice-to-haves’, which is rare in any tender process,” comments Peter Gibson, financial director, Hastings Hotels. “The solution’s cloud architecture was also very appealing from a cost, risk
40
Plans for the future B
usiness software consultancy, Percipient, shares its
Percipient is a specialist in using cloud-based finance technology to help businesses gain a clear picture of their performance, so they can work better, faster and smarter.
Percipient shares its implementation success with Hastings Hotels as the group commenced its digital transformation.
and scale perspective, with four automatic updates each year, rather than a need to factor in potentially painful projects to implement new versions, which require dedicated resource and budget each time.”
Deeper insights for informed planning
Having gone live after a six-month deployment, Hastings are seeing significant strategic benefits. “We now have much improved visibility of higher quality information,” Gibson explains. “We can slice and dice the data, according to hotel or department, and identify trends and anomalies across, say, food and beverage, housekeeping, spa services or customer service. The availability of these insights on an intuitive dashboard means that minimal skills are needed, but that everyone has up-to-date information from which to perform their role to the best of their abilities.” “Planning for the future can be a tricky at the best of times, never mind in the midst of a global pandemic, but through having a clear, accurate picture of our current position, and the ability to be
agile and make decisions quickly, we are confident that we’re in the best place to plan effectively,” Gibson continues. “Operationally, we have taken an entire month off our close period. This speed is largely due to eliminating manual intervention, ensuring the process is not only more efficient but less error-prone.”
A successful partnership “Percipient were hugely impressive throughout the project, demonstrating a thorough understanding of the hospitality industry and Hastings’ unique business model. Against a backdrop of remote working and the challenges brought about by Covid, the team was accessible, responsive and an absolute pleasure to deal with at all times,” says Gibson. “As we look to the next leg of our digital transformational journey, we are confident that we have the best foundation in place, supported by the best people and that we can truly embrace whatever opportunities, and indeed challenges, our industry faces in the coming years.” ●
https://percipient.co.uk Hotel Management International /
www.hmi-online.com
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73
