Company insight
behind a hotel’s front and back-end operations, system capabilities, or lack thereof, can make or break the success of any hospitality-based business. Yet while PMS solutions have been at the centre of managing daily tasks for decades, such as reservations, rates and guest check-in or check-out, the ever-evolving needs of the industry have expanded to require much more from today’s platforms.
Identifying the signs W
ith a property management system (PMS) platform representing the core functions
Many legacy PMS solutions are simply not proving up to the task of enabling the inter-connected and seamless business environments that hoteliers need to deliver faster and more personalised services. From catering to demands for end-to-end experience, digitalisation to ensuring seamless compatibility with various third- party systems or services, hoteliers must remain on the lookout for the telltale signs that it might be time to make a PMS upgrade, including:
Easy and flexible integration Today’s hotels can have a multitude of guest experience-enhancing services, such as self-service kiosks or mobile check-in. However, depending on a hotel’s PMS system each service can represent a range of complexities if its unable to support the addition of new features. To sidestep potential headaches, hoteliers should ensure that they are using an open-ended PMS solution that is not limited to a provider’s own offerings. Today’s hotel operations require an array of systems to be able to communicate and share data – from ensuring that a guest’s on-site purchases are billed to the appropriate guest being notified of when a room has been cleaned.
Finding enhanced efficiency in the cloud With today’s fast-paced hospitality environments, property employees often
Hotel Management International /
www.hmi-online.com
do not have the time to locate and access a property’s PMS, which has traditionally been provided as a stationary terminal. The emergence of cloud-based PMS technologies are now proving to be essential in overcoming this shortfall, especially in today’s market where hotel staff resources are stretched thin. Unlike legacy PMS technology, newer cloud-based platforms allow employees to gain access and manage operations from virtually anywhere offering an online connection. Whether someone is seeking to review the status of a room or make updates to pricing, a cloud-based PMS is a hotel’s key to ensuring the seamless flow of operations that are not at risk of grinding to a halt based on terminal availability.
Revenue management included Ensuring accurate pricing across various channels is a critical, albeit time-consuming, and complex task for any hotel business. To streamline the process and maintain a consistent competitive edge, many properties are now deploying PMS platforms that come equipped with built-in revenue management capabilities.
This additional feature importantly provides hoteliers with access to a single source of information, which determines the best pricing strategies and allows them
Agilysys offers innovative and refined property management solutions (PMS) for the hotel and hospitality industry, using data insights to offer a personalised and holistic experience.
Cloud-based PMS systems provides hotels with a seamless flow of operations, which are not at risk of breaking down.
to make any of the necessary adjustments before competing properties gain the advantage. As hotels find themselves vying for the business of a significantly downsized travel market, such capabilities should be among the top priorities of hoteliers. They are, or will be, critical to ensure the success of their recovery efforts.
The ultimate source of hotel business intelligence
PMS systems are full to the brim of insightful data that can point to business performance, individual guest preferences, areas where operations can be improved and much more. Yet such information is largely meaningless if a PMS doesn’t provide the ability for instant and user-friendly access before opportunities to effectively respond are missed. If a hotelier spends more time compiling data than actually analysing it, the signs could not be clearer that a PMS upgrade is overdue.
More advanced platforms now feature a range of reporting capabilities that are automatically generated and can effortlessly direct hoteliers to make informed decisions that matter most to the daily needs of their business and guests. ●
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