REPAIR AND REFURBISHMENT Ӏ ROBERT POPP, BKL BAUKRAN LOGISTIK
maintenance of the entire crane or individual components as well as (recurring) inspections with documentation. Typical work includes, for
example, UVV inspections, lubricating ball bearings and the slewing ring, or replacing wearing parts.
With many crane owners facing a skills shortage for service engineers and technicians, it feels like aftersales support from companies like yours has become more important than ever. Does this fit with your recent experiences – are your customers becoming increasingly reliant on you to repair their cranes? BKL's services are generally in high demand. The repair departments report that even customers with their own cranes are often making use of BKL services due to the shortage of skilled labour. However, the range of services
offered in this area is also a factor in choosing a BKL crane when purchasing and hiring cranes, as many customers find it important to be able to rely on fast and expert repairs and a
A shortage of skilled labour means BKL's services are in high demand
24-hour emergency service for tower cranes. The increasing customer need
for services does not only relate to crane repair and maintenance. There is also strong demand for additional BKL services such as industrial assembly and container assembly. In particular container systems are often required on larger construction sites, but not enough skilled personnel are available at construction companies to relocate and assemble the room modules.
How do you differentiate your repair and refurb offering from your competitors? What makes your solutions the best? The combination of experienced and well-trained technicians, comprehensive equipment and the availability of spare parts as well as the combination of telephone and remote troubleshooting and on-site support make BKL's repair service particularly fast. In addition, BKL's 24-hour
emergency service for tower cranes is virtually unique on the market. The customer can therefore rely on the fast help around the clock.
At BKL, customers benefit from the complete package.
How is technology improving crane repair and service activities? Please cite any examples of how you utilise technology and what impact it is having? There are various tools that make working on a construction crane easier. In terms of technology, BKL uses, for example, various diagnostic devices like a CAN-Bus Tester and insulations meters. Important instruments on site
are also a multimeter and a laptop, which BKL's crane technicians are equipped with so that they can quickly and easily read out and identify faults – regardless of whether it is an initial or a follow-up repair. For cranes that are equipped with an electronic crane control system (PLC/bus systems) or a remote data transmission system, like most of the cranes in the BKL hire fleet, the technicians can read out the fault message in advance, so that they can take the correct equipment or spare parts to the construction site straight away but also help customers troubleshoot quickly and efficiently over the phone.
What benefits are there for the crane owner to deal with you instead of directly with the OEM for repairs and refurbishment? BKL itself has more than 700 cranes from top European manufacturers and therefore has a wealth of experience, even if, for example, a manufacturer's service is not available at short notice. In addition, we offer its
customers in Germany an almost unique 24-hour emergency service for tower cranes, which also comes to the construction site outside normal business hours if there is imminent danger. Many customers appreciate this complete package.
74 CRANES TODAY
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87
