REPAIR AND REFURBISHMENT Ӏ GERHARD STURM, PALFINGER
parts. Thanks to this strong
infrastructure, most unscheduled repairs can be completed within just a few hours, ensuring that our customers experience minimal downtime and can get back to work as quickly as possible.
How is technology improving crane repair and service activities? It starts with creating products that are not only great to use but also as easy as possible to repair whenever needed. We are committed to delivering
spare parts for the entire lifecycle, which includes providing a comprehensive service and repair program to maximise their lifespan and reliability.
With our digital solutions,
like Palfinger Connected, we are also advancing predictive and preventive services – planned and proactive maintenance based on
real-time feedback directly from our machines.
This helps identify potential issues early, reduce downtime, and improve first-time fix rates.
Palfinger says digital solutions, like its Palfinger Connected service, can help reduce downtime and increase first-time fix rates
What benefits are there to crane owner to deal directly with the OEM for repairs and refurbishment? How important is it to have 'boots on the ground', meaning to operate your own network of mobile engineers? We believe that customer focus and proximity are key. To ensure rapid response times, we have built a dense network of general representatives and service partners, with around 5,000 service centres in 130 countries. Having 'boots on the ground' is essential, and we achieve this through our carefully selected and highly trained service partners. We are committed to work
with the best partners possible and equip them with the expertise needed to provide top-level support to our customers. To maintain consistent service
quality, we have implemented a comprehensive certification system across our network of manufacturers, general representatives, and ervice partners. Every day, two Palfinger service
partners undergo evaluation based on these standards. Additionally, we invest
400,000 hours annually in quality assurance and training, with 2,700 participants engaging in programme through the Palfinger University. This approach ensures that qualified service partners are always available, providing fast, reliable, and expert support when it matters most.
70 CRANES TODAY
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