38 I Lost luggage
CHECKED IN PER PASSENGER ON AVERAGE
3.5 BILLION 1.2 BAGS
AIR PASSENGERS 6.5 BAGS PER 1,000 PASSENGERS MISHANDLED
MISHANDLED BAGS IN 2015 MISHANDLED BAGS IN 2014
23.1 MILLION 24.3 MILLION 10.5%
REDUCTION IN MISHANDLED BAGS PER 1,000 PASSENGERS COMPARED WITH 2014
LUGGAGE IN NUMBERS 2015
LOST Source: SITA Baggage Report 2016
SITA says: “The next three years will see a rapid acceleration in self-service baggage options.” By January this year, Air France-KLM had installed almost 765 self-service kiosks at its hubs in Amsterdam and Paris. In May, London Gatwick’s North Terminal opened the world’s largest self-service bag- drop zone. This allows the airport to process 4,350 people an hour, up from 3,000. By 2018, more than 75 per cent of airports and airlines will have self-service systems. In Gatwick South, the new Pier 1 facility (fully operational since June) has an automated early bag-
NOVEMBER 2016
drop store (named the Bag Hotel). Travellers can check luggage in up to 18 hours before a flight – handy if you have an early flight and are staying in an on-site hotel. Post-check-in performance is also set to improve. For example, a new automated system at Munich airport’s satellite facility for Terminal 2 (opened in April) has increased sorting capacity by a third, to 17,800 bags an hour. According to SITA, airlines in Europe achieved the greatest improvement in baggage mishandling rates in 2015, with a 21 per cent reduction (7.8 bags per 1,000 passengers). In
the US, airlines saw a 10 per cent improvement (3.2 bags per 1,000 passengers), but in Asia-Pacific the mishandling rate actually increased by 8 per cent. However, as this raised the figure to 2.02 bags per 1,000 passengers, the region still outperforms both the US and Europe. “Asia-Pacific is now well established as the global air transport industry’s largest market. Overall, the region’s mishandling baggage rates remain well below the global average,” said Beatrice Lim, director industry and regulatory affairs for the Association of Asia Pacific Airlines.
businesstraveller.com
CUT IN TOTAL MISHANDLED BAGS SINCE 2007
50.7%
GLOBAL SAVINGS SINCE 2007
US$22.4 BILLION
45% 19%
OF MISSING BAGS WERE DOWN TO TRANSFER MISHANDLING
OF MISSING BAGS WERE DOWN TO FAILURE TO LOAD
1.76 DAYS
AVERAGE TIME FOR BAGS TO BE RETURNED
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