28 I Airports
Above and opposite: Seoul Incheon Airport is a leader in retail options; and comfortable sofas replace plastic seats in Tokyo Narita Airport’s Terminal 3
options and a massive duty-free offering with more fashion brands, cosmetics, perfumes and liquor. “Globally, a lot of hub airports focus on the very high luxury end, which is smart in terms of margin, but our brief at Dubai Duty Free is to have something for everybody,” says vice president Saba Tahir. Dubai Duty Free plans to add an additional 80,000 sqm of new retail space in time for the Dubai Expo 2020. Tailoring the experience to customer demographics and shopping habits (gleaned from boarding pass information) has played a large role at Dubai. “Chinese travellers, for example, like to buy luxury products of well-known brands, particularly skincare products like Estee Lauder and Lancôme,” says Tahir. Coming up, a major facelift is being planned for the 16-year-old Concourse C, further increasing capacity and retail options. Dubai is predicting to make a
NOVEMBER 2016
cool US$1.8 billion in sales in 2016.
dubaiairports.ae
SEOUL INCHEON AIRPORT In terms of leisure facilities, Seoul’s Incheon Airport is a clear winner amongst its regional rivals, boasting a golf course, spa, indoor ice skating rink, indoor gardens, a museum and even a casino. Incheon is also a multiple “Best Duty
Free in the World” winner at the Business Traveller Asia-Pacific Awards, with 78 duty-free shops including the popular Lotte Duty Free and Shilla Duty Free. But the airport is not resting on its laurels, and passengers can now reap the rewards of an ambitious US$4.6 billion expansion plan launched in 2013 to increase passenger handling capacity by 40 per cent and renovate the retail offering in Terminal 1.
This is bolstered by a thriving dining scene that includes local favourites such
as Meihao, Bon Pi Yang and Sonsoo Bansang. The airport also recently welcomed Johnnie Walker House – a new luxury Scotch whisky embassy. The space also includes a “whisky scent bar” where travellers can learn to appreciate the liquid’s subtle flavours and aromas. Specialist brand ambassadors are available on site. Terminal 2 is scheduled to open in
2017, as phase three of Incheon Airport’s expansion plan to get ready for the 2018 Winter Olympics in Pyeongchang. New concession and retail stores have been promised, along with a number of on-site leisure attractions that include koi ponds, indoor gardens and exhibition areas.
airport.kr
TOKYO NARITA AIRPORT With more and more flights opting to fly to the more accessible Tokyo Haneda Airport, Narita Airport has had to up
businesstraveller.com
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