64 DELIVERING WORLD-CLASS EVENTS // ICC MEN’S CRICKET WORLD CUP 2019
THERE WERE THREE PRIMARY OBJECTIVES: CONNECT, ENTERTAIN AND INSPIRE, WITH A FOCUS ON CONTINUOUS ENGAGEMENT WITH THE AUDIENCE
From January to April 2019, there were increased readiness and testing exercises, including a ‘full readiness’ programme which was an enhancement for this tournament. The readiness and testing was essential to be able to move from an operational phase to a delivery phase in a smooth and efficient manner.
Meeting structures and ways of working were enhanced in order to aid greater collaboration between teams working out of London and Dubai. The Tournament Leadership Team (TLT) had fortnightly meetings as did the Functional Areas (FA) with monthly ‘all-in’ sessions with all ICC departments. This ensured an integrated and collaborative approach between ICC and the LOC.
The Venue Delivery Manual, which was started in early 2018 with its final version published in early May 2019, was the most detailed ever document for an ICC global event.
For the first time, an online programme management system (WeTrack) was used to coordinate the tournament preparations with more than 11,000 actions being processed in the build-up.
Based at Lord’s, the Tournament Co-ordination Centre (TCC) supported staff out in the field and acted as an escalation platform for any major issues. The enhanced TCC also provided updates for all stakeholders about any changes of plan – for example, a team cancelling a training session – as well as regular reports, reviewing and previewing the daily events.
Relationships with team officials were enhanced. As well as the individual pre-tournament meetings with each of the 10 participating Members in June 2018, monthly electronic planning updates – covering areas like hotels, logistics and security – were provided to team managers and operational heads and chief executives at the Member boards. The aim was to offer each team the optimum performance platform by the time of the tournament kicked off on 30 May at The Oval.
ICC Annual Report 2018-2019
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