Focus group participants suggested services can be very proactive in developing a coordinated plan to meet the needs of children, but when it comes to adults:
“…the onus is upon the adult to then go and look for that support. When you're dealing with the likes of [substance dependency treatment service] because of their heavy caseload, you know that someone has difficulty with relapse but if they don't turn up for appointments they get a couple of shots and then they're closed and whereas you need someone like that to actually take them literally by the hand and do that TLC stuff to get them through the next stage because they haven't got the framework to support themselves I would say.” (O, urban)
