it could escalate to what happened with me. Obviously, I lost everything, like that, totally everything because of it. I think maybe at the very start of trouble happening…Nip it in the bud there and then…but [also] I think, see, hearing it from somebody that’s actually been through it and stuff like that, that would have been maybe a wee bit of an eye-opener as well.” (Female, 30-34, urban)


The theme of having a service network with ‘no wrong door’ came through strongly in the Lived Experience Group discussions and was picked up by this individual:


“Well, I’d like to think that people should - or I think people should have noticed it. A) I was walking about zombified out of my head, 2) I was walking about dirty, dishevelled, all the rest of it; everything that goes with drug abuse. So surely someone - because I was still having to go to get my prescription every fortnight and whatnot, go to the housing and stuff like that. I’d like to have thought that someone should have picked up on that and referred me somewhere. That would have been good. I think workers, in housing departments, and stuff like that, that are dealing with people who are called vulnerable, through drug abuse, or mental health issues, or whatever, they should keep an extra eye out for them. […] And offer support, aye. They should be, maybe, not retrained, but trained


in a different way to be more compassionate.” (Male, 45-49, urban)


This suggestion for training to emphasise compassion and kindness in service delivery chimes strongly with new elements in the Scottish Government’s National Performance Framework, but this ‘relational’ approach to welfare services is not without its critics (see the discussion in (Unwin, 2018)).


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