The application process was generally appraised as straightforward, although one interviewee bemoaned the lack of personalisation:


“…obviously they do that every day and you just feel as if - they don’t even look at you sometimes when they’re filling in the paperwork, it’s just a case of your name, blah, blah, and they’re like that.” (Male, 35-39, semi-rural)


There were mixed reviews of statutory homelessness services, which turned very much on the housing outcome achieved at the end of the process. For example, one person described the service they had received as ‘first class’:


“Two weeks ago, I got a permanent property that I’m happy with. They’ve given me help and that.” (Male, 50-54, urban)


However, another interviewee from the same urban area found his assessment for permanent housing stalled several times due to the service saying he was not ‘engaging’, while he felt that they were insufficiently proactive:


“The homeless [service], for example, are always telling me that. ‘Well, you’re not engaging’, but I’m like that, ‘But I’ve given, made an application, so I’m assuming you might get in touch with me’, do you know what I mean? I’m thinking…I’m homeless, so it was long [time before I heard from them] … nothing, so I would expect you would just phone or something.” (Male, 25-29, urban)


Interviewees in more pressurised housing market areas reflected on the difficulties they faced in getting suitable rehousing, or even their basic statutory needs met:


“If you want something decent you have to wait at least over a year. It’s getting worse now though…Rubbish, rubbish. My council officer couldn’t even find my house when she was taking me to view it. I had to show her. She kept getting my name wrong. She put me in a damp flat knowing that I’ve got asthma. Twice


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