NEWS ROUND-UP MBJ Airports to revamp Sangster central retail area
offer near the southern end of the terminal and vice-versa. The commercial offer itself includes
two walkthrough departures duty free stores spanning 1,486sq m; one 115sq m arrivals duty free shop that was expanded last April, together with a small kiosk (departures) selling DF products. All outlets are operated by Dufry Group, Speaking exclusively to TRBusiness, MBJ
FMBJ Airports Limited (MBJ) is to make key changes to the central retail area at Sangster International Airport. This follows the recent announcement
that The Design Solution (TDS) has created a new design for the main terminal. The purpose of this is to dramatically
increase exposure to the entire retail offer and make it visible to all passengers. While working on the design element of
the project, MBJ determined it was possible to redevelop the commercial area in
the process. Currently, the two-level layout is making
it extremely difficult to give all passengers full exposure to the entire commercial offer at the airport, which handled 4.3m passengers in 2017. On clearing security on the second floor,
travellers immediately see all the shops in the central area, where approximately 50% of the outlets are actually located. Passengers turning towards the western gates have no exposure to the core retail
Airports Limited Manager Commercial Business Development and Marketing Sharon Hislop-Holt said: “The first option is to only change the entrance to the retail area to ensure 100% of passengers see all the shops in the central retail area. “The second option is to change the
entrance, which will result in 100% footfall and expand the [retail] footprint.” Hislop-Holt, who is expecting a +20%
revenue increase in the central area in the first year of trading following completion of the project this year or next, added: “We are already considering which brands we would add and have been communicating with the existing operators to assess the options.”
Fraport USA to manage JFK Terminal 5 retail operations
Fraport USA has taken over the day-to-day management of the retail operations at New York JFK Terminal 5, effective 1 April. The company, which was the first to
launch street pricing and branded airport retail programmes in the US is responsible for managing all shopping and dining areas in JetBlue’s home terminal. Both parties will collaborate in terms of
further enhancing the range of shops and restaurants, including a diverse line-up of local New York-inspired offerings. JetBlue Executive Vice President
Commercial and Planning Marty St George said: “New York is our home and T5 is a reflection of who we are. We look forward to working with Fraport USA to further enhance the experience for our customers
traveling through our state-of-the art home at T5. “For nearly a decade, our customers
have told us how much they enjoy their experience at T5 and even come early to shop, have a great meal or get some work done with free Wi-Fi. “This experience will get even better with
Fraport’s innovative approach and in-depth expertise focused on delivering a world- class experience.” Fraport USA President and CEO Ben
Zandi commented: “Fraport USA will be working closely with JetBlue to take the passenger experience at JFK to the next level. Our master plan will provide a best- in-class airport experience reflective of New York’s vibrant culture and JetBlue’s
position as one of the most respected and innovative airlines in the industry.” Airmall USA changed its name to Fraport
USA last year, three years after acquiring the concessions programme company.
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