VOLUME 28, NUMBER 4
CONTENTS 8 SKILLS FOR THE NEW ENVIRONMENT
Leaders and employees alike need more “soft skills” into the future, say experts. Here are tips and direction from experts among business, providers, and industry partners.
DEPARTMENTS
WORKFORCE DEVELOPMENT
34 The critical role of the infection preventionist: Interview.
36 Argentum’s apprenticeship program passes the 1,200-participant mark
41 Change Agent: Coaching your sales staff in post-pandemic times.
42 Thought Leader: Creating a culture of ethical behavior starts with finding allies.
7 EDITOR'S LETTER 37 EQUITY & INCLUSION
38 FROM THE EXECUTIVE DIRECTOR’S DESK
40 EXECUTIVE DIRECTOR QUICK TAKES
44 ARGENTUM ADVOCATES 47 THE HEART OF SENIOR LIVING 50 PEOPLE AND PLACES
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32 44 47
WAGE & HOUR STATS SHOW A COMEBACK
A look at some workforce indicators from the first quarter after the vaccine.
THE PRO ACT: WHAT YOU NEED TO KNOW
How might the proposed policy affect senior living—and how to get your voice heard.
MAKING THEIR DREAMS COME TRUE
From a baseball game to a horseback ride, provider surprises residents with special activities.
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