really have to trust that the process that you’re setting up will protect them… The beauty of speaking up is not just that
you’re being virtuous. It’s that you’re probably unlocking the door, so everyone else can take a deep breath and say: We thought so, too. It breaks the dam. People have values and strong feelings about what’s right. But they’re afraid the rest of the group is against them. You can empower them to speak up if
they feel that it’s even just one person on their side. One of the biggest insights as I was writ-
ing the book was something I call the “pow- er of two.” There are classic social science experiments over the past 60 years about people deferring to authority and caving in to peer pressure. But there was one thing in these examples that could break open the pressure, and that was having one ally. You just have to find one person who thinks
the same way you do, and that encourages people to speak up. It gives them confidence. It shows them
that they’re not just making this up, that there is someone out there that shares their values and sees that this is a problem. Once you have that power going for you, it’s a little easier to call for a meeting with a higher level. It’s a huge power when it comes to values
in the workplace. When people are isolated, when they feel alone, that’s when they shut up.
Q. Do you find the generations coming in, millennials and Generation Z, have more concern about ethics in the workplace? A. It's not so much that they’re more in- clined to speak up. I think they're more inclined to have passionate feelings—and those feelings may result in them simply turning and walking out the door, without
telling anybody why they’re going. That’s where I think management can be very helpful. You can give them safe space where they can express themselves and channel those emotions in a much more responsible, effective way. The past couple of years, the explosion of attention to social justice and inequality, the kinds of issues that have been lurking in the background for hundreds of years, have come to the surface in a big way. Once you start the cycle of
trust, they
realize someone’s looking out for them... It can be just a little bit of trust. It’s not all or nothing. A little is all you need to get things back on track to having a good relationship and really collaborating. The fundamental perception that builds trust is the other side perceives you care about their interests, and you’re willing to take a step at some poten- tial sacrifice to yourself.
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