SKILLS FOR THE NEW ENVIRONMENT COMMUNICATION BY THE NUMBERS


"Management keeps me informed about important issues and changes."


Q2 2021 Q1 2021 Q4 2020 Q3 2020 63 64 65 66 67 Agreement Source: Activated Insights 68 69 70 71


While the number of senior living workers in agreement with the statement “management keeps me informed about important issues and changes” dipped slightly, it is still relatively high, as indicated by the polls of 102,056 senior living employees by Activated Insights.


Communication means: More and more often, it means listening. Being able to get messages across clearly to diverse audiences is another important part of this skill.


Communication requires:


• Recognition that it is a skill and demands continual learning and practice


• Resources that ensure people can communicate in the ways most workable to them


80


• Training to use various communications devices smoothly and easily


• Awareness of difference—and of the value of being aware.


• Trust


77% 61% 59%


Of employees surveyed said they had the necessary information to plan and adjust during the pandemic, according to a McKinsey survey of 800 U.S. employees.


Of people trust information received from their employer, according to the 2021 Edelman Trust Barometer.


Of people said they expected CEOs to speak out publicly on the pandemic impact, the 2021 Edelman Trust Barometer reported.


50% +44 8.3%


26 SENIOR LIVING EXECUTIVE JULY/AUGUST 2021


Of those employed said they were more likely than a year ago to “voice my objections to management or engage in workplace protest,” Edelman reported.


That’s how many points the importance of “having regular employee communications” went up on the Edelman Trust Barometer—from 10 in 2020 to 54 in 2021.


The increase in the number of emails sent after business hours during the pandemic, a Harvard Business School study found.


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