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SKILLS FOR THE NEW ENVIRONMENT


INCLUSIVITY BY THE NUMBERS "People here are treated fairly regardless of their race."


Q2 2021 Q1 2021 Q4 2020 Q3 2020 81.5 82 82.5 83 83.5 Agreement Source: Activated Insights


“Diversity is a fact, but inclusion is a choice we make every day. As leaders, we have to put out the message that we embrace, and not just tolerate, diversity.”


Nellie Borrero, Managing Director—Senior Global Inclusion & Diversity Lead, Accenture


“Inclusivity means not just ‘we’re allowed to be there,’ but ‘we are valued.’ I’ve always said: Smart teams will do amazing things, but truly


diverse teams will do impossible things.” Claudia Brind-Woody, vice president and managing director of intellectual property at IBM


“We all have the ability to promote a culture of acceptance and inclusion—and that is something I believe every leader has a


responsibility to do.” Inga Beale, former CEO, Lloyds of London


22 SENIOR LIVING EXECUTIVE JULY/AUGUST 2021


Activated Insights uses agreement with the statement “People are treated fairly here regardless of their race” to measure inclusivity in a workplace. That this hovers around 85 percent is an encouraging sign for senior living; nonetheless, many companies are continuing and improving their learning and practices in this area.


Inclusivity means: Taking action to include different people, ideas, voices, and perspectives in workplace decisions, strategies, and opportunities.


Inclusivity requires: • Learning and training • Daily practice—it is a skill


• Recognition and self-awareness of biases—for instance, the assumption that good ideas can come only from people high on the career ladder


• Resources such as checklists, new processes, and analytics to understand where an organization is, where it needs to be, and how it can take intentional action to get there


• Trust, trust, and more trust. People must trust each other to include each other— and to be willing to be included.


84 84.5 85 85.5 86


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