40 IT AND TECHNOLOGY


GET READY, Genesis


Information Technology & Telecommunications


Your IT is Our Business


Managed IT Services, Office 365 Migrations, Network & Internet Security, Backup Solutions & Disaster Recovery


Contact our team on:


0845 050 8950 enquiries@genesis-it.co.uk www.genesis-it.co.uk


ADAPT, THRIVE by Stuart Lee


Director, Genesis IT and Telecommunications


With many workforces working from home in the current situation, many business owners and directors have realised how well some staff members are able to do their jobs remotely.


It can be very beneficial to staff by helping them with productivity, morale, expenses and carbon- footprint to name just a few, and many businesses may now be considering making it a permanent solution.


With these advantages, also come many considerations such as cyber security, GDPR, virus protection, backups and disaster recovery.


There is no doubt that cyber attacks will continue to hit businesses, but technology can also be used to help detect threats.


For example, many firms are already using techniques that take advantage of artificial intelligence and machine-learning. Tools based


on these technologies can monitor employees’ behavioural patterns and pick up abnormalities, such as a change in the time they log into systems, to alert firms that they may be under attack.


We often hear users are the weakest link, but the users of the information systems are the first line of defence. They need to be aware of procedures and processes, and what part they play.


The system will be vulnerable and threat actors will try to manipulate users, so it is imperative companies train their employees to be able to identify and nullify security threats.


By educating staff and putting up multiple layers of defence including firewalls, mail filtering, web content filtering, endpoint protection and remote monitoring tools, there is no reason why having remote workers needs to make your system any less secure. Get ready, adapt and thrive.


IT’S EVOLUTION OR EXTINCTION by Andy Wilson


Managing director, Abbey IT & Telecom


If Covid-19 has taught us anything, it’s that businesses need to evolve if they don’t want to become extinct.


Following our management buyout from the Raynors nearly two years ago, the new Abbey team recognised the importance of becoming a full service telecoms and IT firm to serve a changing market.


Ongoing strategy had to evolve, encompassing IT whilst maintaining our strong telecoms base. The current lockdown has emphasised this even further.


Integrating IT and telecoms for secure remote working has exploded and can range from a simple call divert, through to collaboration tools such as Microsoft Teams fully integrated into the telecoms infrastructure.


Any remote solutions need to be secure and meet business need. Not all companies require fully integrated video with


collaboration tools - an ability to take calls and email is sometimes all that’s needed.


For example, a business with an existing telephone system can use remote IP phones to allow staff to take home their desk phone. This can be connected to their office phone system with some minor programming. It’s quick, simple, secure and low cost. Add a secure VPN and you have full office operation at home.


If you were already looking to upgrade, the best choice may be a new cloud/hosted solution integrating your IT and telecoms infrastructure. An application on a smartphone, tablet, PC or Mac provides advanced features such as video calling, instant messaging collaboration and CRM integration.


There’s no one solution to suit every business, however the correct partner will ensure you get the best fit for your organisation, cost effectively.


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