wtm london look ahead
to drive your LGBT tourism marketing success. We will look at the most important trends, how this market continues to evolve and the key factors driving it, and also explain how gender identity and sexual orientation issues impact on your business. We will also look at some of the ways Generation Z is now starting to redefine how the travel industry needs to approach LGBT travel. Chaired by Out Now founder Ian Johnson, this session will reveal learnings from Out Now’s latest global travel LGBT2030 research data, with feedback from LGBT consumers on an important range of key topics including travel agent preferences,
Airbnb and TripAdvisor, preferred leisure activities, relevance of LGBT events and festivals, how to deliver the best LGBT traveller training to your team and which destinations are most popular. Tuesday
12.15-13.15, Platinum Suite 3
Travel Forward is the all-new dedicated technology event taking place alongside WTM London. Here are four panels not to be missed:
Mariano Albera, chief technology officer, Expedia Partner Solutions
Meet the Demands and Expectations of Tomorrow’s Travellers • Hari Nair, global senior vice president, Expedia Group Media Solutions
• Simon Powell, chief executive and founder,
Transfertravel.com • Tom Valentine, co-founder and chief operating officer, Secret Escapes
• Julia Lo Bue-Said, chief executive, The Advantage Travel Partnership
The Road to Be Travelled: How
Technology is Reinventing the Travel Experience • Didier Pinson, chief information officer/chief operating officer, Rail Europe
• Mariano Albera, chief technology officer, Expedia Partner Solutions • Gunjan Verma, chief technology officer, The Travel Corporation
• Utpal Kaul, head of new product incubation, Carlson Wagonlit Travel
“ ” “ ”
Every great project starts
with several ideas. It’s the ability to be both creative and brave that leads to true innovation
Mike Croucher, chief architect, Travelport
Digital disruption means travel is about selling experiences, not products
Buy conference tickets now at
travelforward.wtm.com Date: November 5-6, 2018
wtm.com
Do You Know Who I Am? Strategies to Understand and Connect With Your Customer • Francois Mare, vice president e-commerce – luxury, Accor • Andy Owens-Jones, chief executive and co-founder, bd4travel • Virgina Stuart Taylor, travel writer, The Well-Travelled Postcard • Joost Vermulen, regional director UK, Ireland, Nordics and Benelux,
Booking.com
The Future of Distribution – Are We Seeing the Death of the Brand? • Nayan Peshkar, senior vice president, digital, distribution and revenue strategy, Millennium Hotels & Resorts
• Neil Armorgie, chief executive, WIN Global Travel Network
• Francesca
Benati, executive vice president online for Western Europe, Middle East and Africa, and managing director Italy, Amadeus
See pages 32-34 for more about the conference and exhibition
Time: 08.45-17.15 Venue: ExCeL London
Ticket offer for WTM Insights readers: use discount code INSIGHTS to buy tickets for only £299. Conference attendees also have access to the Travel Forward and WTM London exhibitions.
Francesca Benati of Amadeus
autumn 2018 wtm insights 23
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