NEWS TRAVEL FORWARD
TECH-ING IT TO THE MAX…
The future of hospitality, how to best use chatbots and the key to hyper-personalisation are all on the agenda for the second day of Travel Forward
10:30-11:00: The Continuing Battle Around Rate Parity (Product Showcase)
KEYNOTE
11:00-11:30: KEYNOTE: Generation Alpha: How the World’s Youngest Generation is Already Influencing Travel How will the tech- savvy Generation Alpha transform the
travel industry? New research from Expedia Group Media Solutions examines Gen Alpha’s influence on family travel decisions, from destination selection to trip activities. (TF Keynote Theatre)
11:15-11:45: Decoding the “Guestprint” (Product Showcase)
11:30-12:00: KEYNOTE: Transforming the Hospitality Playing Field Accor’s innovation lead Sebastien Gaffori will explore the key shifts driving change across the industry. He will show how organisations can drive sustainable transformation through usage driven exploration and open innovation, with examples from Accor. (TF Keynote Theatre)
KEYNOTE
13:45-14:15: Delivering a Scalable Platform for Business Growth (TF Conference Theatre 2)
13:45-14:15: Creating a Chatbot Strategy, for China and Beyond (TF Keynote Theatre)
14:15-14:45: Why the Hotel Industry is Failing to Produce Billion-Dollar Applications (Product Showcase)
14:15-14:45: What do WTM, Rugby World Cup and Beyonce Have in Common? Missed Opportunity (TF Conference Theatre 2)
14:15-14:45: Monetising the Entire Travel Journey Through Technology Partnerships (TF Keynote Theatre)
14:45-15:15: Responding to the Evolving Definition of Travel Retail (TF Keynote Theatre)
15:00-15:30: Personalisation and Pricing: Where CRM Meets Revenue Management (Product Showcase)
15:30-16:00: The Platformation of Travel (TF Conference Theatre 2)
16:00-16:30: Enhancing Revenue, Guest and Staff Experiences with AI: the Edwardian Hotel Story (TF Keynote Theatre)
16:30-17:00: Startup Competition Final Finalists in the startup pitching competition get their chance to present. (TF Keynote Theatre)
05.11.2019 WTM OFFICIAL EVENT DAILY 37
TTG’S PICK
12:30-13:00: Panel: Brand loyalty and the longer tail of travel
This session featuring Criteo and Inn&Out Performance will consider how different organisations are ensuring longer-term loyalty, customer retention and other engagement outcomes with a comprehensive view of customer data. (TF Keynote Theatre)
14:45-15:15: Hyper- personalisation: putting the traveller back in the driver’s seat
Nezasa CEO Manuel Hilty will consider how providers can deliver hyper-personalisation, following a model that puts the needs of travellers before technology. (TF Conference Theatre 2)
17:00-17:30: Final panel: Rethinking digital transformation Travel Forward’s programme and content director Jon Collins reviews what has been learned across the two days, bringing together speakers and panellists to ask what the findings mean to digital transformation strategy. (TF Keynote Theatre)
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80
