corporate travel
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ە At the same time, a GBTA poll in October
suggested higher costs are hindering the take-up of sustainable travel policies DPRQJ EXVLQHVV WUDYHOOHUV $OPRVW KDOI WKH respondents (46%) identified sustainability DV D KLJK SULRULW\ +RZHYHU
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buyers identified costs as a barrier to greater DFWLRQ 7KUHH LQ ILYH
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as an issue, 35% said a lack of standardised measurements and accounting was a hindrance, and 30% cited pushback from HPSOR\HHV $ ODFN RI WUDQVSDUHQW GDWD ZDV viewed as a barrier by 22%, and 14% blamed D ODFN RI EX\ LQ IURP FRPSDQ\ H[HFXWLYHV Three in five respondents in Europe
(61%) and Asia Pacific (64%) identified sustainability as a high priority, almost double the proportion in North America (34%), while 60% of buyers in Europe reported integrating sustainability into travel SURJUDPPHV YHUVXV
LQ 1RUWK $PHULFD INDUSTRY IN ‘CIVIL WAR’
Frustration at the fragmentation of corporate travel distribution shows no sign of abating as leading network airlines pursue individual roadmaps towards New Distribution Capability (NDC) WHFKQRORJ\ %XVLQHVV 7UDYHO $VVRFLDWLRQ chief executive Clive Wratten captured the underlying tension when he described the ەUDZ LQGXVWU\ DV “LQ WKH PLGGOH RI D FLYLO DW WKH %7$ FRQIHUHQFH LQ WKH DXWXPQ British Airways partner American
Airlines withdrew more than 40% of its fares from GDSs in April 2023, restricting full content to NDC channels despite difficulties servicing bookings for many travel management companies (TMCs) ZLWK DFFHVV WR WKHVH 7KH FDUULHU SHUIRUPHG a U-turn in June 2024, admitting the ە\DZD DSSURDFK “KDV GULYHQ FXVWRPHUV Wratten described attempts to
address the fragmentation as “Whack a DUJXLQJ “HYHU\ WLPH D 70& SXOOV ەHOR0 WR LWV ERRNLQJ V\VWHP ەQL VRPHWKLQJ “it pops up elsewhere and the supplier
10 8.6m
0 2 4 6 8
UK DOMESTIC business travel
appears to remain well down on pre-pandemic levels (Figure 72). Overseas business travel for
the UK also remains down but has increased (Figure 73)
15 20 18.6m
FIGURE 72: UK DOMESTIC BUSINESS TRAVEL, 2006-24 18.9m
17.6m 16.3m 15.9m 16.8m 16.3m
10 6.8m 5
*12 months to June 2024 Source: GB Tourism Survey
0 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 5.4m 6.2m 5.7m*
+H WROG ە ۑHUHK VD\V ‘<RX KDYH WR KDYH LW WKH FRQIHUHQFH “$LUOLQHV KDYH D ULJKW WR JR GLUHFW WR WKH FXVWRPHU %XW WKH\ need to recognise there is demand for a TMC to have access to the full supply ە FKDLQ 7KLV LV >DERXW@ SULFH SDULW\ The attempt to consolidate the top
end of the market by Amex Global Business Travel (GBT) acquiring CWT IDFHG KXUGOHV LQ ERWK WKH 86 DQG 8. The US Department of Justice filed an antitrust suit against the merger in January 2025, while a Competition and Markets Authority (CMA) investigation in the UK found the merger may “result in a substantial lessening of 7KH &0$ ZDV SRLVHG ەQRLWLWHSPRF WR LVVXH D ILQDO UHSRUW LQ 0DUFK
9.1m
FIGURE 73: OVERSEAS BUSINESS TRAVEL FROM UK 9.3m 9m
9m 8.9m 7.7m 8.2m 8.6m 8.7m 8.6m 8.7m 9m 8.8m 8.8m 6.3m 4.8m 2.3m
*12 months to June 2024 Source: ONS
1.4m 6.6m
2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024*
Travel Weekly Insight Report 2025 51
Trips (million)
Trips (million)
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