future workforce Technology is reshaping work
WORKPLACES have changed significantly since the pre-pandemic year of 2019 and workforce skills requirements are changing as technology use at work evolves. Even recruitment processes are changing as pressure to recruit has eased and vacancy rates have fallen more in line with those pre-Covid. Deloitte human capital director
Oliver Graves noted: “Approval of job vacancies is probably getting harder and there are definitely fewer vacancies.” The increases in employers’ national
insurance contributions and national living wage announced in the October Budget means “employers are looking at employment and asking, ‘Can we get technology to do something for us?’, according to Graves. He added: “Interest in AI has increased,
especially in workflow and workflow tools. There is a lot more use of iPads in housekeeping and hotel management and in all areas of travel. There are roles required to run the technology, but we’re seeing increased take-up of tools. “Many organisations have gone through
redundancy programmes, although not so much in transport and hospitality.
FIGURE 51:
CORPORATE SPENDING ON TECHNOLOGY & SKILLS
Net % of CFOs expecting increase in spend In next 12 months
Digital tech, including AI
Workforce skills and training
39% In next 5 years
Digital tech, including AI
Workforce skills and training
0 20 40 60 78% 80 100 Source: Deloitte CFO survey, Q3 2024 97%
CORPORATE spending on technology far outweighs spending on workforce skills (Figure 51)
95%
The composition of the workforce and skills required are changing and will evolve rapidly
Technology, professional services and banking have taken the brunt.” His colleague Gabriella Cooper,
Deloitte human capital manager, said: “We not only see the workforce composition changing because of technology, but also what employers are looking for in recruitment, and there is an opportunity to change the recruitment process itself leveraging generative AI. “The skills recruited are changing
– technology skills, data analysis, digital marketing and social media skills, particularly in travel. Influencing teams in marketing and social media teams are growing enormously.” The use of generative AI in
recruitment can “transform the process, especially when there are lots of applications”, according to Graves. But he added: “There is an element that may itself be a problem. Most people are using AI to create CVs.” A Universities and Colleges Admissions Service (UCAS) report this year noted “so many were bland and almost identical”, he said. Workplaces have continued to evolve
since the advent of hybrid and flexible working post-Covid. Cooper explained: “The reaction following Covid was to close a lot of office space. It was thought we didn’t need it. Now more people are coming back to the office, whether because they want to or because it’s mandated, which means workplaces have to evolve. We see a lot more organisations discussing how to manage hybrid working. We’ve opened a new building which has a lot more phone booths and small meeting rooms than our previous offices.” Graves pointed out: “When we talk
about hybrid working, we’re talking about a subset of the entire workforce. That said, some employers have said, ‘You’re in five days a week’, but on average it’s 2.5 to three days a week across most organisations. “There is some discussion of what
to do if people aren’t coming in. Many organisations are saying, ‘We
32 Travel Weekly Insight Report 2025
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60
