NEWS ROUND-UP
COMMENT: “For operators looking to grow distribution via agents, I suggest being patient and putting yourself in the agent’s shoes” Gemma Antrobus, page 40
IN THE PICTURE: Six of the best
Hays Travel personal travel consultant Jennifer Harding and Paul Knapper, owner of Spires Travel in Worcester, have become the latest Tipto Agent Ambassadors. They join existing ambassadors Beryl Towne, of
Althams Travel; Stef Trevett, of Baileys Travel; Sara Allen, of Dartmouth Travel; and Su Dillon, of Travel Counsellors. The ambassadors help to shape Tipto’s strategic direction, attend general meetings and advise on roadshows, training sessions and sales incentives. The programme has been running for six months,
and Tipto is seeking to appoint more ambassadors. To put yourself forward, email
tipto@fore-uk.com. Pictured with Harding (left) and Knapper are
Tipto’s Lorna Willis-Edwards (second left) and Shearings’ Claire Dutton.
Personal touch helps agent seal £53k sale
Juliet Dennis
juliet.dennis@
travelweekly.co.uk
A travel agency is crediting its service and knowledge for bagging a £53,000 sale for a couple’s holiday in the Maldives.
Easytravel in Malvern,
Worcestershire, booked a 13-night twin-centre stay in the Maldives in February 2019, including business-class British Airways flights and sea plane transfers with Travel 2’s Simply Luxury brand. The booking includes six nights
in a water villa with a pool on the island of Milaidhoo, followed by six nights in a water retreat at the five-star Soneva Jani resort on Medhufaru. Consultant Ann Carter spent
more than six hours on the booking to ensure the couple, who are regulars at the high street agency, were happy. Agency owner Rachel Williams
said: “We do a lot of bookings worth £10,000 to £20,000, and last year this couple did a £29,000 booking to Barbados.
10
travelweekly.co.uk 13 September 2018 “We work as a team. It’s all
about personal service and giving clients what they want. But we are always honest and use our knowledge to say if we think the properties are right for them. “With this booking, there were
a lot of emails back and forth, and the properties changed two or three times. “Ann is a very good agent and
THANK YOU: Travel 2’s Andy Harris rewards Easytravel’s Ann Carter
makes sure she dots all the i’s and crosses all the t’s. I appreciate all the work she does.” All commission earnings are
“put back into the business”, although agents receive annual bonus payments. Travel 2 key account manager
Andy Harris delivered flowers and a bottle of gin, Ann’s favourite tipple, as a thank you. “This booking stood out because
it was for only two people, and from an agency we don’t normally get this size booking from,” he said. “The past few months have not
been the best for the industry because of the World Cup and the hot weather, so a booking like this is a breath of fresh air.”
MOVERS & SHAKERS
◗ Nasser Gerab (pictured) will step down from his role as product and marketing director of Touchdown and Travel Industry Services at the end of 2018 after 23 years with parent
company Travelbrands. Head of cruise product Robbie White will assume some of his responsibilities.
◗ Business development director Ruth Hilton (pictured) and UK sales manager Chris Price have left Trafalgar and Insight Vacations. The brands are seeking a replacement for Hilton, but
will not be recruiting a UK sales manager.
◗ Bookabed has appointed Emma Male as regional sales manager for the south of England. Male joins from Hoppa, formerly A2B Transfers, where she spent seven years.
◗ Travel industry headhunting firm Dunleavy White has appointed former Oman Air chief executive Wayne Pearce as board director. Pearce, a former group managing director of
Gold Medal, was most recently an adviser to the president of Thai Airways International.
◗ Pru Goudie has joined marketing and representation consultancy The Adventure Connection as events and representation manager. Goudie has been running Pru Goudie Consultancy
since leaving her role as general manager at adventure operator On The Go Tours in 2015. The move is a precursor to a planned merger of the two consultancies.
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92
