Margot D 090 communication in their jobs.


1. Which C of good communication does each person talk about mainly? Write the C under the person.


2. Which medium(s) does each person talk about?


3. Match the comments to the people. Write A, H, M or S for the correct person.


4. 090 Listen again and check. M


Companies mustn’t hide anything.


I can’t make any suggestions to my boss.


We mustn’t do anything without her permission.


I can’t read all of the information.


I want to help, but I can’t.


E Add the four Cs of communication to the mind map on page 94.


I must speak to customers on the phone every day.


I find all the facts and figures.


Grammar for listening: Recognizing possibility and obligation Subject


Verb I The staff


Companies They


can \k´n\


can’t \kA…nt\ must \m´st\


mustn’t \møsnt\ Listen to the examples.


discuss make


report hide


Sacha


I can discuss anything with my colleagues.


Companies must tell us about any problems.


Hans Listen to four people talking about


Alice


Extra information


anything with my colleagues. any suggestions. any problems. anything.


Speakers often talk about possibility and obligation. Listen for can/can’t and must/mustn’t. 091


092


Listen to eight more sentences. Is each sentence about possibility or obligation? Is it positive (✔) or negative (✘)?


Grammar reference page 195 97 possibility obligation


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