T Transcripts


long messages? Well, people don’t have time to read everything and important information gets lost or they just get bored.


So that’s correct and concise. The third C is for considerate. That means thinking about the other person – the receiver of the message. It’s important to remember that employees are people, and people have feelings. You must think about people’s feelings. This is especially important if you are writing letters, reports or emails, or when you post something on a website or blog. Maybe the reader will be upset by your message. So you must give the message in a considerate way.


What’s the final C? It’s C for clear. Perhaps this is the most important point. Messages must be clear, so that the receiver understands the message. You need to send the information, in a clear and simple way. And you must check that the receiver understands it. The receiver also needs to know the purpose of the message. I mean, why is this message important? Why does he or she have to read it?


So, that’s the four Cs. Messages must be correct, concise, considerate and, the most important of all, clear. Think about it next time you try to communicate something.


090 Unit 7, The four Cs of communication Exercise D


Listen to four people talking about communication in their jobs.


Margot: I work in a small garage. Communication is good between the staff. I get on really well with all my colleagues. They’re great. I can discuss anything with them. But … We have a problem with our boss. She never thinks about the feelings of her staff. Everything is an order. Do this. Don’t do that. Hurry up. Why isn’t it ready yet? And the staff can’t make any suggestions. We mustn’t do anything without her permission. We have ideas about the department but she never says, ‘What do you think?’ She just gives orders.


Hans:


Is communication good in my workplace? Well, there’s a lot of it! I’m a manager in a manufacturing company, and I find all the facts and figures about the products – you know, the things we make. Head Office sends me reports all the time, but they’re very long reports and there are hundreds of them! I can’t read it all. There’s too much of it!


Alice:


I’m a designer in an engineering company. I design new machines for factories. I must speak to customers on the phone every day. But sometimes they explain things very badly, so I can’t understand their problem. But they


214 Sacha:


don’t stop and check. They don’t ask, ‘Do you understand?’ They keep talking and then say, ‘So, what’s the solution?’ I want to help, but I can’t!


Communication in my company? Um … OK. I work for a research company. We do safety reports on new devices. We must write a report on every device, but sometimes we can’t get accurate information from a company. Companies must tell us about any problems from their research – I mean, they mustn’t hide anything, but, of course, they don’t want to tell us about bad results, so we get false reports and we can’t do a good job.


091


Unit 7, The four Cs of communication Grammar for listening: Recognizing possibility and obligation


Listen to the examples.


I can discuss anything with my colleagues. The staff can’t make any suggestions. Companies must report any problems. They mustn’t hide anything.


092


Unit 7, The four Cs of communication Grammar for listening: Recognizing possibility and obligation


Listen to eight more sentences. Is each sentence about possibility or obligation? Is it positive (✔) or negative (✘)?


1. You must be considerate with your colleagues. 2. Communication can break down very easily. 3. You mustn’t forget to check your facts. 4. I can’t read this report. It’s too long! 5. Sorry. I must go now. 6. We can do that tomorrow. 7. They can’t send the order this week. 8. We mustn’t be late for the meeting.


093 Unit 7, Speak up! Exercise B


Listen to four conversations. Match each conversation to a communication barrier. 1. A: Can you help me? B: Sure. What’s the problem?


A: I don’t understand this email from the design manager.


B: Let me have a look.


A: Thanks. It’s this sentence here: Can you give me a rundown on CAD training asap?


B: Ah, she means: Please send me a short summary of CAD training as soon as possible.


A: Ah! OK. I understand now. Thanks.


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