CONTENTS


Keep your finger on the pulse by signing up to regular BBT e-newsletters: buyingbusinesstravel.com/newsletter


REGULARS


IN FOCUS 4SIGHT


Loud & Clear Life on the Other Side


INFORM News Updates


Movers & Shakers The Bigger Picture


INTEL Databank


INSPIRE Buyer’s Guide Mystery Buyer


Travel Buyer Q&A Interview


Save the Date


OPINION Westminster Watch Ask the Experts


According to Amon


TRAVEL Reviews


COMMENT Guest Column


Clive Wratten, BTA


Stephanie Smook, ACTE Ian Skuse, Blake Morgan Scott Davies, ITM


4 JANUARY/FEBRUARY 2020


07 08 10


12


39 42


46


50 53 55 57 58


60 62 64


118


121 122 123 124 126


FEATURES


66 Business Travel Awards A special night to celebrate excellence and reward


the winners at the Business Travel Awards 2020


74 Pulling ahead Case studies of problem-solving solutions that


demonstrate the power of creative thinking


80 Hotlist 2020 The innovators and influencers likely to rock


the business travel world in the coming year


92 Global Insight: India As the country grows, so too does the need for


better travel management – but standards vary


96 Technology start-ups Hype versus reality: assessing start-ups’ potential


to disrupt booking and expense management


102 Pillars of justice How the Corporate Manslaughter Act came


into being, and its impact on businss travel buyingbusinesstravel.com 106 COVER STORY


Workforce management Hybrid work and leisure lifestyles create dilemmas for travel managers concerned with duty-of-care


112 On our radar Upcoming hotel, airport and transport launches


to mark in your calendar 96 112


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