INTERNATIONAL KNOWLEDGE-SHARING Clockwise from right:
Left to right – Mica, Dawid and Mercedes outside the Birmingham Children’s Hospital.
Dawid and Mercedes enjoying the annual Hospital Charity Sports Day.
Team UK at the Hope Agora in Vienna.
risk assessments, audit processes, and health and safety training plans. This area sparked particularly rich discussions, as both visitors brought their own expertise, and were able to compare legal frameworks and enforcement standards between the UK, Spain, and Poland.
Mica Moore
As a Business Support manager at Birmingham Women’s and Children’s NHS Foundation Trust, Mica Moore works closely with the director of Estates to support the efficient management and strategic development of the estates department. She explained: “My role involves assisting with key projects and initiatives that align with the department’s objectives, ensuring the smooth operation of estates services. I coordinate with internal and external stakeholders to support business development, manage departmental processes, and contribute to high-level decision- making. Additionally, I help oversee strategic planning efforts, providing operational support to deliver long- term improvements that enhance the hospital’s infrastructure and services. Through my work, I play a pivotal role in facilitating the director’s vision for a well-managed, future-focused estates department.
Understanding great estates leadership Understanding that great estates leadership is as much about people as it is about infrastructure, we also arranged sessions with the Chief People Officer and the wider Human Resources team. These sessions highlighted how BWC invests in workforce development, supports wellbeing, and manages change across technical and clinical teams. Dawid and Mercedes were especially interested in the approaches taken to staff engagement and mental health support – elements increasingly recognised as critical to long-term retention in healthcare settings. They also spent time shadowing the Projects team, witnessing how capital improvement projects are scoped, approved, and executed within the NHS framework. From early-stage feasibility studies to on-site contractor management and post-completion reviews, they saw how meticulous project governance supports effective service transformation. Importantly, their time with us wasn’t all about work. We ensured that Dawid and Mercedes were welcomed into the social fabric of the organisation as well. A standout moment was their involvement in our annual Hospital Charity Sports Day, a fun and spirited event where teams from companies across the West Midlands come together to raise money for our hospital charity. Dawid and Mercedes enthusiastically took part, showcasing their competitive spirit and team camaraderie. It was a joyful and memorable way for them to connect with staff across all departments while supporting a cause close to our hearts.
Seeing the ‘invisible connections’ Both participants expressed that the diversity of their schedule provided more than just technical learning; it helped them see the invisible connections that hold a hospital together. The dynamic nature of their placements allowed them to form strong working relationships with staff at every level of the organisation. By the end of their four weeks, they had built a network of colleagues who shared knowledge, invited honest questions, explored real-time challenges together, and even enjoyed trips to the local pub together.
106 Health Estate Journal October 2025
The HOPE Exchange Programme provides a rare and
enriching opportunity to showcase the UK’s healthcare leadership on a European stage. By opening our doors to estates and facilities professionals, we are able to offer something completely unique – highlighting how vital non-clinical services are in delivering world-class care. Not only does hosting benefit the visitors, but it also brings invaluable fresh perspectives into our own teams. It fosters collaboration, sparks innovation, and helps our staff see their daily work through an international lens. We strongly encourage other NHS Trusts to consider
hosting in the future. Participation in the HOPE Programme helps shape future leaders, creates opportunities for shared learning, and affirms the UK’s continued role as a driver of healthcare excellence in Europe. As we look to the future of healthcare estates and facilities, international partnerships will only grow in importance. The challenges we face – climate change, digital transformation, and population pressures – are global in nature. Programmes like HOPE give us a vital edge, helping us stay connected, inspired, and informed. To be a part of next year’s programme and make your mark on international healthcare collaboration, consider joining HOPE and showcasing your Trust’s expertise – especially if you work within the Estates or Facilities disciplines, where we have proven there is real value and global interest. For more information about the HOPE Exchange
Programme and how your Trust can get involved, contact the UK HOPE co-ordinator at
ian.buczynski@nhs.net. Let’s continue to inspire, innovate, and lead – together.
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