TECHNOLOGY
Paul Boocock Figure 3: A conversation with the CompliMind Chat Assistant to quickly surface information from the regulations.
CompliMind to co-create technical interview questions aligned to HTMs, policy expectations, and service leadership scenarios. The results were sharp, professional, and fully tailored to the technical requirements of the role. “Equally powerful was a moment when I wanted a concise overview of the purpose of the Water Safety Group, I typed into CompliMind: ‘Summarise the key purpose of the Water Safety Group’. Within seconds, I had a concise, sourced answer from HTM and HSE guidance. That speed matters – it cuts down decision delays and boosts confidence. “We’ve also used CompliMind to help draft job descriptions, compliance documents, and policy templates, often starting with a suggested first-draft from the system. This transforms tasks that would take hours into something ready in minutes.
Saving time and money under financial pressure “Like many trusts, we need to make significant financial savings this year. That’s difficult when running complex, expensive operations. While CompliMind alone won’t deliver all of that, it contributes meaningfully by reducing waste – in time and duplication of effort. “One of CompliMind’s strengths is how it enables more staff to access the information they need without a laborious documentation review or relying on senior colleagues for every answer. As the pilot expands, we’re seeing uptake across facilities, estates officers, technicians, and business administrators. For many, this is their first hands-on experience with AI and CompliMind’s plain- English, context-specific outputs make it an accessible starting point that builds confidence. “Whether it’s job descriptions, emails, meeting minutes, or policy updates, CompliMind significantly reduces drafting time. Instead of starting with a blank page, our team often ask CompliMind to create a first version based on NHS best practices and relevant standards. Staff then review and edit. The result is faster delivery with more consistency and fewer omissions. “We are extending CompliMind access to staff in estates, health and safety, and facilities – teams that regularly produce procedures and risk assessments but may lack immediate access to guidance or confidence in formal writing. For new starters, CompliMind reduces onboarding time by helping them produce compliant
work independently from day one. “Early results (time savings, improved document
quality, and stronger compliance confidence) support expanding CompliMind to additional non-clinical teams. We are exploring integration into formal training and CPD pathways, with usage data and feedback shaping its evolution. CompliMind is more than an efficiency tool. From our experience we have seen it develop over the pilot phase, and it is continuing to rapidly evolve with new features and greater depth of information. It’s a practical way to help NHS estates teams focus on safety, quality, and service outcomes over administrative burden. As operational pressures grow, AI tools like CompliMind will be essential to increase efficiency and empower our teams with rapidly accessible information to increase knowledge and maintain standards while meeting financial targets.”
Conclusion
Both accounts point in the same direction. AI supports, rather than replaces, professional judgement. Used with care, it shortens the path from question to clause, improves consistency and frees time for higher value work. The pilots indicate a practical route to safer, better managed healthcare environments under real world constraints. We are fortunate to be working with innovative
organisations and EFM professionals who are willing to test and shape new methods. Together we are co-creating practical compliance and reporting workflows that give boards clear assurance that facilities are safe, efficient and sustainable, without adding to staff burden. The aim is simple: traceable, auditable processes that are easy to run in busy teams. Built this way, tomorrow’s budgets and workforces can meet rising demand effectively and confidently.
References 1 NHS England. Estates Returns Information Collection, Summary page and dataset for ERIC 2023/24. London: NHS England; 2024.
2 NHS England. Estates and Facilities Workforce Action Plan. London: NHS England; 2022.
3 NHS Digital. NHS Sickness Absence Rates, March 2025. London: NHS England; 2025.
4 CompliMind. NHS Estates & Facilities Time-use Survey 2024– 2025: interim findings (n=324). Cambridge. Data collected May 2024-Aug 2025.
Director of Estates and Facilities at University Hospitals Birmingham NHS Foundation Trust, Paul Boocock leads estates, capital projects, facilities, medical engineering, health and safety and security across a large acute provider. He focuses on governance, assurance and workforce development, including bringing specialist services back in-house and creating clear technical career pathways.
Paul Luxton
Paul Luxton is the head of Acute Estates and Infrastructure at Somerset NHS Foundation Trust. He is an associate member of the Institution of Fire Engineers and a member of the Institute of Healthcare Engineering and Estate Management (IHEEM). With over 15 years of experience in healthcare estates and facilities management, Paul Luxton leads on the maintenance services infrastructure and operational excellence. He’s passionate about creating safer, smarter environments for all service users. He has spearheaded projects in maintenance efficiencies which includes carbon reduction, emergency preparedness, and digital asset management.
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