With the challenges of lead times and building finished product, we’ve seen more importance and emphasis placed on the servicing of our products. Customers do not have shelves full of replacement products that they could rely upon in the past, which means we have to focus on the serviceability of our products.


We have to consider how we enable our customers to turnaround product quickly and return machines to full operation in an environment in which there’s now much less opportunity to replace a machine with a new one.


How does servicing create an added benefit for Quixant customers?


We talk to our customers about lead-times and reliability, as this relates to their machines and the additional parts that


comprise the entire product. It’s not just Quixant’s products dictating lead times for


machine production; there are lots of component parts


currently affected by the supply chain problems.


We talk to our customers about lead- times and reliability, as this relates to their machines and the additional parts that comprise the entire product. It’s not just Quixant’s products dictating lead times for machine production; there are lots of component parts currently affected by the supply chain problems.


Relatively, I’d say that Quixant is keeping customers happy as regards the supply of product, but where we need to focus attention is upon serviceability, which is why we are supporting local servicing across the world.


We originally sought to setup a service centre in Holland back in February 2020,


WIRE / PULSE / INSIGHT / REPORTS P9


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