Te new rules amended the Gambling Commission’s Remote Gambling and Software Technical Standards (RTS) and included a ban on features that speed up play or give the illusion of control over the outcome; a minimum game cycle of 2.5 seconds and a ban on auto play and sounds or imagery to give the illusion of a win when the return is equal to, or less than, the total amount staked.


According to data from the Gambling Commission (UKGC), during Covid the average spend per slots player was £67 per month compared to £36 for casino games and £45 for real event betting. Te new rules amended the Gambling Commission’s Remote Gambling and Software Technical Standards (RTS) and included a ban on features that speed up play or give the illusion of control over the outcome; a minimum game cycle of 2.5 seconds and a ban on auto play and sounds or imagery to give the illusion of a win when the return is equal to, or less than, the total amount staked.


Other changes included a requirement that operators must display to the player total loss or


P128 WIRE / PULSE / INSIGHT / REPORTS


wins and the time played during an online slots session, plus a permanent ban on operators providing a facility for customers to cancel pending withdrawal of winnings. Te gambling system must prevent multiple slots games from being played by a single account at the same time. Tis is part of the UKGC’s Single Customer View (SCV) project.


Te aim of the SCV is to create a single industry wide solution to help reduce gambling harm, in particular for customers who have multiple online accounts. Te SCV solution would enable a view of player’s online gambling behaviour.


Te UKGC says online customers hold on


average three accounts. Meanwhile, since 2019, a Review of Gaming Machines and Social Responsibility Measures led to the reduction in the maximum stake on B2 machines (FOBTs) in betting shops from £100 to £2 whilst the Gambling Commission also tightened rules on the age and identity checks which operators must do before players are allowed to gamble online and improved customer interaction practices. More recently, in April 2020, gambling on credit cards was banned for all gambling sectors (except the sale of lottery tickets in shops) and it is now also mandatory (since March 2020) for online operators to be signed up with the national online self-exclusion scheme, GAMSTOP.


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