aimed at supporting European customers, but the pandemic put a stop to those plans. As signs of coming out of the pandemic were showing, we were acutely aware that we needed to be in a position to support the market as it continued to rebound. Quixant’s new UK-based repair centre will help customers significantly. We are delighted to launch the partnership with Teknotronik, leading provider of electronics repairs, who have over 20 years of experience servicing the industry.
It’s taken around eight months to get everything in place, as we had to address the supply of parts to the service centre, working closely with our team in Taiwan and the centre itself to develop processes and SOPs, and to conduct extensive training.
Te huge benefit for our customers is a significant reduction in shipping costs, as they remain remarkably high. We have a repair centre in the US that services our US and LATAM customers, and our EMEA customer repairs were shipped to Taiwan. As shipping costs have significantly increased, transporting a computer to Taiwan is almost equivalent to the cost of the computer itself. Even before shipping costs went through the roof, we were having conversations with customers in the UK and Europe, who were telling us
Having a service facility in the UK means that we reduce the need to move products around the globe. It will improve not only lead times on repaired product, but also our
customers’ cash situation as it will reduce the out-of-warranty movement of parts - and we’re doing this for our entire range of Quixant products.
that our product was great, and focusing on serviceability is key.
For Quixant, it was really important that we address this. You can’t focus all your attention on driving new business, as ever, our attention was on supporting existing customers to give them the optimum product and service they are accustomed to when partnering with Quixant.
Shipping products to Taiwan is another factor that affects lead times and stock
levels. Having a service facility in the UK means that we reduce the need to move products around the globe. It will improve not only lead times on repaired product, but also our customers’ cash situation as it will reduce the out-of-warranty movement of parts - and we’re doing this for our entire range of Quixant products. It’s essentially the final piece of the jigsaw. Reliability, quality and serviceability are the three discussion points with every customer and if you tick all three boxes - then you are on the right track.
What’s the reach of the UK service centre?
Taiwan will remain the primary repair centre for customers in Australia and the Far East, and in the US we have the aforementioned facility. Te UK centre will benefit customers in the EMEA territories. Te service centre we’ve partnered with is already working with high tier customers in the UK, particularly in the pub sector, and they’ve also worked with companies in the EU. We conducted extensive trials to ensure the service met the levels Quixant customers are accustomed to, and we are confident that they’ve got the necessary processes and team to deal with the needs of our EMEA customers.
P10 WIRE / PULSE / INSIGHT / REPORTS
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