SECURITY
• Overcoming the issue of raising large capital sums and instead releasing resources either for reinvestment or to focus on core business activities
• Ensuring regular technological upgrades • Guaranteeing fixed annual costs and simpler budgeting
• Enabling costs to be incorporated into service charges for tenants or third parties
• Creating a strong partnership with the supplier with measurable performance accountability
An alternative method of working Effective technology suppliers work closely with their customers to gain a deeper insight into their security and life safety requirements, as well as associated operations. From this they can identify strategic objectives and a defined common purpose that incorporates risk assessment, potential cost savings and performance targets.
The conventional approach is often for customers to retain their security and fire safety asset until it becomes obsolete and is subject to uneconomical maintenance costs, before they consider replacement. That replacement then requires another capital outlay, as well as the procurement and personnel costs involved in tendering and implementing a new project.
In contrast, a managed service agreement enables continuity of system availability and functionality. Rather than investing in technology that may be superseded within a short period of time, customers benefit from a planned upgrade of their technology to keep pace with new developments, enabling state-of-the art safety and operational services without incurring large capital costs.
Flexibility when needed Any managed service programme should be designed to respond to the business needs of an organisation, providing price scales for different offerings. At every stage, the parameters of the contract should be adapted to the needs of the customer: examples include installing further technology, extending the term of the agreement, or moving to a different level of service. At Siemens, we take a modular approach from simple equipment financing and call-out response, to a fully outsourced solution.
Planning for the future A technology roadmap ensures and maintains the future performance of critical systems, eliminating the risk of redundant and unsupported equipment, removing the potential for future high capital costs and supporting future cost certainty.
Technology is fully maintained and system functionality and reliability remain constant over a period of years. Customers pay regular, fixed instalments, which frees up cash flow that can be directed at core business and enables more efficient budget planning.
It is an alternative and very effective method of working and success relies on a strong working partnership between
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customer and supplier. Close dialogue with customers enables assessment of the best method of financing to meet the exact needs and cash flow of each organisation. Furthermore, clearly defined strategic objectives including a full asset risk assessment should identify potential cost savings and assist in setting performance targets.
Managing performance The incorporation of Key Performance Indicator/Service Level Agreement (KPI/SLA) measurement within contract delivery enables facilities managers to evaluate contract performance, remove perception and base customer satisfaction on fact. Overall, KPIs enable all parties to learn and develop beyond a narrower ‘fix and repair’ timing measure. KPIs should be relevant to contract requirements and can be presented as a balanced scorecard, a dashboard enabling all stakeholders to have an awareness of operational performance. Typical areas will include safety, asset availability, true and false alarms, response and repair time and these can be tailored into a graphic traffic light arrangement.
A technology roadmap ensures and maintains the future
performance of critical systems.
Professional lifecycle planning will result in reductions in the overall cost of system ownership over a number of years, by offering high asset availability and more efficient use of engineering manpower, with the aim of working towards single rather than dual manpower via more advanced tools, more sophisticated testing equipment and remote servicing.
Key to the success of any security and fire safety solution is the systems design that supports the technology. Through careful engineering, users can achieve a lower total cost of ownership, improve operations by greater efficiencies in infrastructure and capitalise on the benefits of converged technologies.
Long-Term Solution To create long-term resilience, security and life safety solutions can be delivered as a managed service, incorporating technology, servicing, migration and upgrades into a single performance-driven contract over a fixed period of years. Fixed instalments facilitate budget planning and can release capital that can be directed at other business activities. The contract ensures all technology is fully maintained, and system functionality and reliability remain constant over a period of years against rigorous KPIs, enabling facilities managers to focus on key tasks whilst having the tools to manage and direct the execution of multiple projects and services over a period of years. The optimum managed service programme has a flexible and scalable approach that enables systems to be expanded, integrated or upgraded at any time and services can be tailored to suit all budgets and maintenance requirements.
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