TFM (TOTAL FM) AI IN BUSINESS:
IS IT ACTUALLY USEFUL?
TFM providers KM Facilities Management Group explore the future uses and current applications if artificial intelligence in facilities management and our day-to-day
life. Robyn Clark explains why robotics will not make humans redundant.
Artificial Intelligence (AI) is here. It’s not a future notion but is being incorporated into businesses every day. It has the capacity to greatly improve the efficiency of almost every industry, thereby providing numerous benefits. However, many people see AI as posing a very real threat that will replace employees. AI systems offer efficient and exciting solutions to certain problems in varying industries by performing mundane tasks and making decisions that require an almost incomprehensible amount of information. They free up time so employees may play to their creative and entrepreneurial strengths.
Fears of the ‘Self-Teaching’ Machine AI’s ability to learn is precisely what makes it different. The complicated way in which some AI can process information before making a decision is easily beyond human comprehension, which worries some professionals; if the machine makes a mistake that the overseeing human cannot understand, then they will have immense trouble manually overriding the machine. Concerns such as this have been expressed in comments made by Tesla boss, Elon Musk.
Recently, Musk called for stricter new legislation to regulate AI development. According to Information Age, he claimed that AI is the biggest “existential threat” to humanity. AI development definitely needs vigilant regulation, however his zealous claims actually highlight another important point; the specified application of AI in business.
Application & Industry Impacts All technology is created with a specific purpose in mind and AI is no different. In fact, the “machine learning” ability that defines AI is often the reason for its incorporation into business.
The Havard Business Review encapsulates the reality of specified application in the workplace thusly: “The most
40 | TOMORROW’S FM
effective rule for the new division of labour is rarely, if ever, ‘give all tasks to the machine’.
Instead, if the
successful competition of a process requires 10 steps, one or two of them may become automated while the rest become more valuable for humans to do.”
Essentially, AI will facilitate business growth by allowing employees to focus on jobs that only people can do. AI has led to some groundbreaking improvements in critical fields; Future of Work Community highlights certain changes in the healthcare industry:
“There are numerous robots in various stages of testing and approval for diagnosing disease. In some cases, such as with IBM’s Watson, these machines have a higher accuracy for diagnoses than human doctors.”
This does not mean that doctors will become obsolete. Instead, this means that doctors can spend their time on other, urgent or particularly difficult cases. Similar to the application of AI in healthcare, the application of AI in education will not result in the replacement of teachers. Imagine the impact AI could have on children with learning difficulties or disabilities; some would likely respond to and learn more from machine than a teacher.
The application of AI in education will not result in the replacement of teachers.
The same is true across almost every industry. The Next Web cites quotes from industry professionals who see the potential of AI application in fields ranging from forecasting, customer service and finance to logistics, marketing, procurement, public relations and security.
Part of Everyday Life You’re already using AI technology. The most obvious examples of everyday AI are Apple’s Siri and Amazon’s Alexa, both of which have seamlessly integrated into our daily lives. AI technology holds too much potential for us to abandon development. It should be seen as a friend to professionals and people in general, not a rival. Nonetheless, we cannot abuse AI technology. Impartial parties should regulate development and oversee its specified application so that businesses can evolve with the future.
www.kmsgroup.co.uk twitter.com/TomorrowsFM
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