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TFM (TOTAL FM)


HOW TO MAKE TFM WORK FOR YOU


Corporate office specialist Anabas delivers TFM for a number of clients.


Here Account Director Tim Hysom shares insight on how they manage this service and how to really make it work.


The debate surrounding Total FM - one supplier vs. multiple for FM requirements has been well discussed over the years. For clients, selecting the right suppliers to maintain their facilities can be both time consuming and confusing given the number of providers on the market. But why would you choose to juggle multiple contacts and contracts when you could have just one? A one-stop-shop approach to procurement and integrated service provision should be the end to the headache caused by managing multiple operators. When done properly this can impact positively allowing you to focus on your own core business, but this is not always the case. If not managed correctly, a TFM solution will not automatically deliver the expected benefits such as reduced costs, risk reduction or improved customer service.


By choosing a Total FM solution and provider you are placing all responsibility and the risks associated with service provision within the hands of one company and one contact. This all sounds simple and foolproof, but


38 | TOMORROW’S FM


the reality is dependent on how those individual services are managed. If the FM services continue to be delivered in operational silos there will be little-or-no benefit in bringing them all under one roof. These silos are often further reinforced by operational constraints such as mobile working for M&E and the variable working hours for cleaning teams, which can make integration with daytime services like reception, mailroom and housekeeping etc, a challenge.


For a truly successful Total FM solution, cohesion is imperative, one set of objectives, one set of KPI’s and a seamless delivery, but this does not just mean one Account Director or Facilities Manager running the entire show with a helicopter view of operations – there is another mid-level supervisory role that needs to be fulfilled to make a TFM solution actually work.


A strategic approach is critical in managing a TFM service to meet client expectations and demands and


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