WHAT’S NEW?
What I Learnt
This Month Liz Kentish
Cloudfm Invests in State-of-
the-Art Training Facility Cloudfm has launched a new specialist training centre as part of its drive for continued growth and excellence. Cloudfm Academy is a purpose-built facility that has been designed to meet the specific needs of the FM industry, and includes a unique engineering suite, featuring the typical appliances and systems found across client estates – an industry first.
Located in a new building close to Cloudfm’s headquarters, the facility represents the next stage in the company’s investment in skills and growth, and will build on the success of the company’s existing bespoke training programme. All Cloudfm staff will have the opportunity to pursue their career goals at the state-of-the-art training centre, helping to build confidence, increase knowledge, and nurture the innovative approach that such a forward-thinking organisation demands.
Cloudfm Academy offers industry- specific training opportunities across a range of technical, interpersonal and leadership topics – with classroom- based courses developed in
www.tomorrowsfm.com
partnership with the British Institute of Facilities Management (BIFM), and hands-on, practical training delivered in the custom-built engineering suite. In addition, the facility acts as a central hub for the company’s Apprenticeship programme.
“We are changing the rules, re-defining traditional industry processes, and harnessing the latest technology to offer a more effective and efficient service. To do this we need talented and driven individuals; the people behind the technology who provide expertise where the system requires it, the multi-skilled engineers delivering proactive maintenance, and the FM-specific core services underpinning the organisation,” said Jeff Dewing, CEO at Cloudfm Group.
“Our new Cloudfm Academy isn’t just a way to show we do things differently to the other major players, it’s central to our strategy for growth and excellence. It will take our training programme to the next level, making it more flexible, accessible, and beneficial to our people, ensuring that we have the best-trained, most capable people, will in turn result in tangible, long-term benefits for our clients.”
www.cloudfmgroup.com
Over the past year or so, I have been reading more and more reports and articles about companies focusing their attention on their staff providing great customer service to their clients. This brings benefits in terms of a happier and more motivated workforce, the retention of business with contracts renewed and good case studies of satisfied clients to put forward when bidding for new business.
While there are many companies actively getting involved in putting the right training in place for their front line staff to achieve this, there are many more who want the results without having to spend the time or importantly the money to do it.
I’ve learnt that they sort of understand that it would be a good thing to do, but dither and procrastinate about doing it, or they try to do it on the cheap and get someone in the company to be in charge of ‘training’. Instead of calling in a professional company that understands the issues and provides a tailor made programme suited specifically to their needs. Finding someone to champion it from within the company is the first hurdle and then getting approval of the budget to deliver the training is the second and most difficult hurdle.
All the while, their competitors who have the business sense to make it happen within their own companies, are the ones who are retaining business and winning new contracts. The more that companies procrastinate over this issue, the more business they will lose and the less business they will win.
TOMORROW’S FM | 15
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