COVER STORY
facilities. Cleaning and facilities staff are then able to monitor these connected areas remotely via a smartphone or tablet.
Sensors in dispensers for soap, toilet tissue, hand towels and bins constantly assess refill levels while the sensors on doors count washroom traffic. This data is then uploaded to the internet where it can be accessed by cleaning staff from anywhere.
When dispensers are running low or an area is experiencing particularly high usage, cleaners are quickly alerted to the fact that an extra cleaning round might be required.
More than 100 customers worldwide have now installed Tork EasyCube in their premises. These include amusement parks, shopping centres, airports and office buildings. And with such a large customer base we can carry out valuable research into cost savings, time savings and satisfaction levels that can be achieved when using the system. The results of this research have been set down in a Tork White Paper entitled: How data-driven cleaning transforms the cleaning industry.
research and documented customer cases to estimate how much facilities managers could save by installing and using the system.
Calculations are made according to staffing figures, the number of dispensers on site and the average number of cleaning rounds made during the working day. By keying in the number of cleaners and dispensers - plus the working hours and the number of operational days per year – FMs can view their potential savings in a choice of seven currencies.
Besides helping to save money and boost profits, Tork EasyCube has also proven itself capable of improving the quality of cleaning while also increasing visitor satisfaction levels by 3%. And the fact that the system results in dispensers being in service 99% of the time has resulted in a dramatic reduction in complaints.
When the system was installed in Sweden’s Furuvik Zoo, for example, the facility reached its visitor satisfaction goals 46% more frequently than it had managed to achieve in the past. And when visitors are happy, customers have no reason to switch suppliers.
Insights include the fact that around 89% of dispenser checks are unnecessary when cleaning is carried out using traditional methods. As a result, data-driven cleaning can help to reduce cleaning hours by at least 20% while also eliminating 24% of cleaning rounds. Reduction in cleaning hours frees up time that can be used on more value adding tasks and generate new revenue.
A recent Tork EasyCube installation at Unilever’s headquarters in Hamburg bears this out. The multinational corporation has been able to cut the number of cleaning rounds at its premises from 90 to 68 per day after installing the software – which equates to a 24% reduction.
Potential customers can also now calculate the savings they could potentially make with Tork EasyCube with the aid of a new web tool. The Tork EasyCube Value Quantification tool uses algorithms based on quantitative
www.tomorrowsfm.com
The problems of high staff turnover and absenteeism can also be addressed with the aid of data-driven cleaning. This is because systems such as Tork EasyCube put technology in the hands of employees, allowing them to make informed decisions and plan ahead. This makes their work more meaningful and less stressful which in turn improves job satisfaction and provides a higher incentive to stay in the role.
Facility service providers have a challenge on their hands. They need to be able to deal with today’s most pressing issues while also preparing themselves for the complexities of tomorrow.
Data-driven cleaning helps businesses to apply new forms of technology to tackle existing challenges – as well as those they may face in the future. And this helps them to stay competitive and ultimately to improve their position in the marketplace.
www.tork.co.uk/easycube TOMORROW’S FM | 45
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