SECURITY
Training Proper training should be provided in health and safety, security procedures, cleaning skills and the needs of a particular site and client. Solid processes and procedures embedded in training will mean staff know what to do in every conceivable situation. Training should be carried out on-site on an ongoing basis to ensure operatives are up to date on everything from new legislation to new procedures and equipment.
Risks associated with manual handling, working at height and other challenges must be carefully assessed and mitigated through appropriate training before cleaning begins. At the same time, compliance issues associated with the use and safe storage of cleaning agents, equipment and other machinery, should be fully accounted for.
Systems and processes The best contractors will use vehicle fleets that are tracked by GPS linked into a fleet software system. This ensures the contractor knows exactly where vehicles and staff are in real time. This also helps promote responsible driving practices which create a safer environment for everyone.
In addition, if there’s an emergency that requires additional backup support at your site, then it is possible for your cleaning contractor to check on-line to see where all vehicles are and deploy the vehicle closest to the site.
Customer relationship management (CRM) systems enable all communication between clients and contractors to be logged and accessed quickly, which can help alleviate security concerns. Summaries can be held of conversations, emails, meetings, consumables used on site and details of any sub-contractors involved. This helps the contractor understand clients’ needs more deeply and faster, which in turn builds a stronger and more transparent working relationship.
Monitoring and measuring performance While on-site with clients, technology enables area managers and quality auditors to use tablets to record a vast array of data about cleaning performance. With this information, the contractor’s head office can check whether they are accurately meeting the requirements set out in the cleaning specification, ensure relevant compliances and instantly create a site audit for clients. Operatives can even provide a date and time stamped photo capture of the area to be cleaned before and after the work has been completed, giving clients total peace of mind.
When organisations outsource cleaning and FM services, they need to be secure in the knowledge that they will be supported with exceptional service. Facilities managers should opt for contractors that can demonstrate the most up-to-date, innovative approach to protecting the personal safety of people within the building.
www.juliusrutherfoord.co.uk
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