REGULAR
CASE STUDY: Atlas FM
Atlas FM uses SmartTask to manage all aspects of its onboarding, scheduling and deployment.
Jamie Davies, Group Commercial Director at Atlas FM, explained: “We have nearly 14,000 staff working across over 5,300 customer sites, but thanks to SmartTask we have full visibility of our operations, helping us look after our staff and deliver the service that we promise.”
A growing business that puts
people first Atlas FM is the UK’s fastest-growing privately-owned facilities management company. Atlas’ purpose is to create happiness for its people, customers and communities. Founded almost 40 years ago, it has grown from being a small local business to a nationwide facilities and support services company. It prides itself on having a great culture and values, characterised by a family feel and passionate people.
Easy and intuitive to use
Initially, Atlas FM selected SmartTask workforce management software to manage schedules, rostering and Time and Attendance for its ease of use, both for the operations team and employees in the field. Its intuitive app and geo-location features make it easy for staff to book on and off, and for the control team to manage and monitor site visits.
Jamie added: “By an absolute mile, SmartTask was the simplest and most intuitive product that I’d seen. We started using it for the cleaning teams but have now rolled it out to our security officers as well.”
Tailored to the business • Managing certifications and qualifications
Atlas FM uses SmartTask to manage staff certifications, such as SIA licences and DBS checks, particularly important for staff working at schools. The software enables them to keep oversight of renewals and training or enhanced DBS checks, while the scheduling features ensure the appropriately qualified staff are assigned to the right client sites.
• Seamless payroll keeps staff happy
With many employees on the payroll and as a People First organisation, ensure staff are fairly paid and receive appropriate benefits is a priority.
Jamie said: “We have a very strong people-focused culture in our organisation. Our values are to look after
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our people and SmartTask allows us to do that. We can clearly demonstrate that staff who use the SmartTask app definitely see the benefits, with more accurate salary calculations and faster payment. We’re proud we have a very low percentage of people querying their pay.”
• Enhancements that support business planning
Since deploying SmartTask, Atlas has found many of the features invaluable for budgeting and planning wage costs and working hours. This has been particularly useful for some specialist clients and school sites where staff aren’t required during the school holidays, enabling the company to adjust schedules to accommodate and deploy staff elsewhere.
• Improving customer service
Using SmartTask has enabled Atlas to respond quickly to incidents at client sites, improving customer service. With specific customised features, the Atlas support desk can quickly identify if a problem is raised by a client, which manager has the responsibility for that site, right up to the Regional Director or Contract Manager, to get authorisation to mobilise a team and resolve the issue.
• Faster onboarding helps get employees in the field
An API integration between SmartTask and an applicant management and tracking system called Eploy enables Atlas to check requirements and onboard staff quickly. Applicants can complete their details which are checked and then data is passed through to SmartTask for staff to be deployed, within 15 minutes of completing the process.
Successful long-term partnership
with SmartTask Atlas FM has seen exponential growth over recent years, acquiring and integrating new businesses, throughout which time it has worked closely with the SmartTask team to develop the product further and support the operations.
Jamie added: “The relationship that we’ve had over the years with SmartTask has been fantastic. Beyond just technical support and software knowledge, the team has been exceptional at diagnosing and suggesting solutions to keep our business running smoothly.”
www.smarttask.co.uk/smarttask-cleaning twitter.com/TomoCleaning
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