“When all processes are geared solely
towards operational excellence, there is a risk that the
human aspect can be overlooked.”
Keeping up morale
As an organisation a lot has changed for us, but clients need us more than ever. With a heightened responsibility to protect customers’ staff and premises, it was vital that we trained our teams in resilience, to ensure they remained professional and positive. With this in mind, we launched our Inspirational Toolkit, packed full of stories from colleagues, useful tips, and practical advice to guide people through this challenging time – both professionally and personally.
This online resource features a raft of support tools, from training modules on working together online and mindfulness, to working from home and wellbeing advice. Many of our colleagues also provided short video clips to talk about how they were managing lockdown. We even created our very own Facilicom Video Call Bingo – a light- hearted game to prevent people from getting bogged down with lots of virtual meetings. The toolkit has been extremely well received by our teams and we hope to use it well into the future, beyond our pandemic days.
Adding value
Now, more than ever, it is essential that our colleagues are able to adapt easily to meet clients’ needs, and add value beyond their assumed responsibilities. This is a quality that we have instilled in every single one of our colleagues through our Hostmanship approach, which is geared towards both the operational excellence and the human, social aspect of the job. It's all about ensuring our colleagues have the skills to go the extra mile for our clients, responding to changing needs and requirements.
www.tomorrowscleaning.com
When all processes are geared solely towards operational excellence, there is a risk that the human aspect can be overlooked. Hostmanship begins with a welcoming and open attitude to the people and situations we encounter. We believe that this is a significant way that we can add value to our clients, as well as enriching our colleagues’ wellbeing.
This helps boost our colleagues’ self-esteem and builds their confidence to communicate and engage with their peers, clients, and customers effectively. Our training and development programme not only supports our cleaning teams in their professional role, but also provides them with skills that can be transferred to their personal lives.
The bigger picture
Training shouldn’t be reserved for times of crisis. It should be engrained in each cleaning operatives’ career journey. It’s an ongoing commitment to ensure professionals are up to date with ever-changing practices and guidelines, and have the confidence to know what to do in any situation.
During times of change, it’s important to ensure that all colleagues feel supported to deliver additional or enhanced duties. From being knowledgeable about infection control, to understanding how to operate during a crisis, we must keep training up-to-date and accessible to all.
As our cleaning operatives continue to keep our businesses and public places as clean and safe as possible, we owe it to them to invest in their development and futureproof their careers for many years to come.
www.facilicom.co.uk TRAINING & EDUCATION | 49
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