Managing rapid change
As we look set to live alongside COVID-19 for many months to come, Jan-Hein Hemke, MD of Facilicom UK, highlights the importance of ongoing training to equip cleaning operatives with the right skills to manage infection risks.
As a firm believer in investing in our people and their future, training has always been a vital part of our operations. Not only does it ensure that colleagues are up to speed with the latest systems and guidelines, but it also enables us to provide a better service to our customers.
Ongoing workplace education is always important at the best of times, but when plunged into crisis mode, as we have been over the past 12 months, it becomes critical. As one of the main lines of defence against COVID-19, cleaning and hygiene became even more important than ever before. Despite continuously maintaining the highest standards of practice, and keeping up to date with the latest innovations, even we were faced with new learnings as we adapted to the pandemic.
The whole industry suddenly had to adopt new working practices, not only to keep their colleagues on the frontline safe, but to also reassure hygiene-conscious clients that their premises were safe and clean.
Adapting to survive
Those that were able to upskill colleagues, and offer new services that could stand up to coronavirus, were able to really demonstrate their worth. After all, it wasn’t the time to
48 | TRAINING & EDUCATION shy away from change.
For example, when the pandemic first broke, we very quickly put new coaching systems into place, to upskill our operatives on specialist cleaning practices like fogging. Following comprehensive staff training, we have also introduced new COVID-related services to help safeguard our customers, including ‘SAFER’ with Facilicom. This Adenosine Triphosphate (ATP) regime offers clients a comprehensive package of post-clean surface testing, giving comfort to staff returning to their workplace. Cleaning operatives were also trained in the correct use of personal protective equipment and social distancing measures.
As the virus spread, there was a huge surge in demand for deep cleans and fogging, but having prepared our staff early, to ensure they had the skills they were going to need to combat coronavirus, we were ready and waiting to deliver these services for concerned clients. We were one step ahead.
Of course, training hundreds of our colleagues during a global crisis wasn’t easy and trying to deliver sessions alongside COVID-19 restrictions was a real challenge. However, through socially distanced meetings and video calls, we were able to upskill our teams to provide these vital services at a time of real need.
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