In this case study, SmartTask details how their

software helped one contract cleaning company streamline their operations.

Over the past 20 years, Apple Blossom Cleaning has built its reputation on first class service and highly trained, uniformed staff. Offering a wide range of office residential and specialised services in South Wales, the company is committed to always delivering high standards with processes that ensure its cleaning team are consistently supervised, and quality checked.

Having hired 24 new staff in a 12-month period, the Pembrokeshire-based company needed a system that could provide proof of attendance and rota planning across 109 cleaners.

A SMART SOLUTION Apple Blossom Cleaning selected SmartTask’s award- winning employee scheduling and workforce management solution to better coordinate and monitor its cleaning team. The company uses the cloud-based software for its operational, HR and payroll processes, which has enabled it to dramatically improve productivity and staff engagement while enhancing its business development capabilities.

Phil Deacon, Developments Manager at Apple Blossom Cleaning, said: “We have saved huge amounts of time by turning our back on a paper-based office, and this has enabled us to focus on winning more business. Effectively managing staff rotas and considering employee welfare is not the only reason digital technology is part of our wider business strategy. We recognised the need for fully integrated systems across the business to give us a competitive edge.”

ADVANCED PLANNING The SmartTask roster engine helps Apple Blossom streamline its planning and scheduling processes, creating rosters for multiple customer locations based on the known availability and preferences of cleaners. By intelligently matching staff to appropriate work means resources can be used more productively without unnecessary travel times between jobs.

This has been particularly useful during the busy summer period when many staff are contracted to clean holiday cottages in remote areas, and journeys can increase.

SmartTask replaced a previous manual planning system, reducing the time and administrative resources required to create staff schedules. It has also allowed rosters to be automatically communicated to smartphones via MySmartTask so that cleaners can have access to their


By intelligently matching staff to appropriate work means resources can be used more productively without unnecessary travel times between jobs.

individual work schedule. The app provides the option to accept or decline shifts with a single tap, simplifying the roster confirmation process and removing the need for time-consuming telephone or email confirmation.

MEETING CUSTOMER DEMANDS SmartTask’s proof of attendance capability has enabled Apple Blossom Cleaning to have full visibility of how customers are being serviced. Sophisticated call-taking software effectively captures and records working hours, with cleaners booking on and off shifts by calling from a designated landline at each customer site and inputting their unique PIN number. Alternatively, cleaners are able to confirm attendance on some customer contracts using the MySmartTask smartphone app.

Apple Blossom Cleaning has been able to focus on winning contracts that previously were out of reach, and this has only been possible due to using SmartTask to streamline processes and work smarter. As well as now having the added time to focus on winning prestigious public sector contracts, the company has also gained the ISO9001 and ISO14001 accreditation it needed to crack the lucrative construction industry, working on after-build cleans.

SmartTask Cleaning is an employee scheduling and workforce management solution for domestic and commercial cleaning service providers. With SmartTask, you can plan, manage, conduct and measure staff activities more effectively. You will also experience less admin, better performing and more accountable staff, significantly enhanced service quality, and contract compliance – helping you retain and win more customers.

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