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AN EZI ADVANTAGE


Christian Berenger, Managing Director of Ezitracker Remote Workforce Management Technology, looks at how mobile technology is the key to success in today’s competitive cleaning sector.


Delivering a site-based contract cleaning service is costly and managing hundreds of remote workers on multiple sites is a huge challenge. Mobile workforce management technology has been largely embraced by the UK cleaning sector as an essential aspect of business processes.


Administration tasks such as payroll, budgeting, staff scheduling and analytics are all made less cumbersome by understanding where staff are, and for how long they are there. Inevitable client questions about the timing of their cleanings can be easily answered as clients benefit from real-time analytics which provide vital contract compliance verification.


The digital work world that we live in has meant that the facilities management environment has become highly competitive. With decreasing margins, FM service providers have had to adapt their


42 | SOFTWARE


proposition to deliver enhanced efficiencies as clients seek suppliers that offer better value for money, digital innovations and accurate management information and analytics.


The evolving demands of customers continues to motivate FM providers to evaluate, adapt and improve their proposition to meet new procurement criteria which has become a more complex model centred around ‘value’.


KNOWLEDGE IS POWER Progression in technology is the driver of innovation that is facilitating a shift for cleaning contractors. The prevalence of new, cloud-based technologies such as workforce management software has made it significantly easier for FM service providers to manage teams of staff across multiple sites remotely whilst bringing cost savings, and adding to the bottom line.


These, coupled with smartphone and mobile technology, are delivering added value, with more and more in- app communication tools becoming available for mobile workforces to log completed tasks, and contract compliance checks can happen in real-time, remotely.


“The sector is under increasing pressure to


provide accountability for, and safeguard, remote workers.”


The bigger cleaning contractors employ large numbers of site-based workers – sometimes thousands of remote working staff. Nowadays they have a need to provide proof of service provision to their own clients. There is a need for attendance verification and actual evidence of time spent at a client’s premises providing contracted


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